Emory University Academic Technology Spec I in atlanta, Georgia
JOB DESCRIPTION: Maintains technologies that support the teaching and learning mission of the University. Deploys technology hardware and/or software applications via in-person and virtual assistance for students, faculty, staff and selected guests. Supports and utilizes monitoring tools to troubleshoot incidents and enhance the availability of services. Participates in the development and assessment of academic technologies and supports learning-based technologies in multiple formats. Performs equipment refreshes and hardware installations; troubleshoots to identify issues and initiate fixes and resolutions. Supports campus network access to support computers and mobile devices; coordinates with vendors and contractors to meet customer needs for out-sourced technology support. Maintains any required auxiliary equipment pools to supplement and/or replace deployed equipment and technologies. Performs testing, inspection and monitoring to assure established expectations are met. Conducts orientations and training sessions to build user skills; assists UTS and Emory staff to support back-to-school efforts and related events. Researches new products to remain current with market trends and recent technology requirements, and provides product recommendations to ensure effective operability and customer satisfaction. Performs related responsibilities as required.
MINIMUM QUALIFICATIONS: A bachelor's degree OR an equivalent combination of education, training and experience. Experience with IT, Instructional Technology, A/V Event Support Services, Video Technologies, or other related fields is preferred.
This position will serve as the Instructional Support Specialist in the Executive MPH (EMPH) program. The EMPH program is the distance-based MPH at the Rollins School of Public Health, designed specifically for mid-career, working professionals. Utilizing a blended format, students in the EMPH program attend on-campus long weekends (Fri-Sat-Sun) at the Emory campus in Atlanta at the beginning and end of each semester. All coursework between these on-campus weekends is completed via the Canvas learning management system. The 42-semester hour program is designed to be completed in six semesters, with a maximum course load of 3 courses per semester.
The Instructional Support Specialist (ISS) is part of the EMPH program’s instructional design team and will work closely with team members to build online courses. This includes tasks such as uploading educational content into the learning management system and ensuring course quality and accuracy including tasks such as, but not limited to, confirming all web links are functioning; aligning the course gradebook with the course syllabus; and locating and linking library resources to courses. The ISS will assist the instructional designers with monitoring courses for faculty/student engagement and technical issues; assist students with technology-related concerns such as downloading and saving files, creating PDF files, and online course navigation; and provide technical support for EMPH webinars, synchronous online sessions, and on-campus events. Additionally, the ISS will assist the EMPH program in the development of processes to enhance program efficiency (e.g. class sign-in process, tracking faculty technology needs, and tracking exemptions from on-campus participation). This position requires attendance and participation in evening and weekend activities.
Preference will be given to applicants who have:
Proficiency in the Canvas or other learning management system
Proficiency in the MS Office Suite (Word, PowerPoint, Excel, Outlook)
Proficiency in webinar tools such as Adobe Connect or Zoom
Ability to work independently as well as collaboratively on a team
Excellent written/oral communication skills
Interest in distance education, higher education, and/or public health
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Job Number 18570
Job Type Regular Full-Time
Division School Of Public Health
Department SPH: Behavrl Sciences & Health
This position may involve the following Health and Safety issues: Not Applicable
Job Category Information Technology
Emory University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all applicable Federal and Georgia State laws, regulations, and executive orders regarding nondiscrimination and affirmative action in its programs and activities. Emory University does not discriminate on the basis of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status. Inquiries about this statement should be directed to the Office of Equity and Inclusion, 201 Dowman Drive, Administration Bldg, Atlanta, GA 30322