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Description

Reporting to the Manager of Information Technology, Candler’s Academic Technology Specialist (ATS) maintains and supports the hardware and software used to fulfill Candler’s teaching mission. This includes coordinating with IT colleagues on the purchasing, configuring, and troubleshooting of technology used by faculty and staff, as well as hardware and software installed in the classrooms of Candler’s buildings.

The ATS will respond to incident reports filed by members of the Candler community, working to understand the customer need and implementing solutions in accordance with Emory policies and best practices.The ATS is a member of the Candler IT team, collaborating to ensure all technology solutions are performing optimally for users. This collaborative work may include helping to support audio/visual production for the school.

KEY RESPONSIBILITIES:

• Maintains technologies that support the teaching and learning mission of the University.

• Deploys technology hardware and/or software applications via in-person and virtual assistance for students, faculty, staff and selected guests.

• Supports and utilizes monitoring tools to troubleshoot incidents and enhance the availability of services.

• Participates in the development and assessment of academic technologies and supports learning-based technologies in multiple formats.

• Performs equipment refreshes and hardware installations; troubleshoots to identify issues and initiate fixes and resolutions.

• Supports campus network access to support computers and mobile devices; coordinates with vendors and contractors to meet customer needs for out-sourced technology support.

• Maintains any required auxiliary equipment pools to supplement and/or replace deployed equipment and technologies.

• Performs testing, inspection and monitoring to assure established expectations are met.

• Conducts orientations and training sessions to build user skills; assists UTS and Emory staff to support back-to-school efforts and related events.

• Researches new products to remain current with market trends and recent technology requirements, and provides product recommendations to ensure effective operability and customer satisfaction.

• Performs related responsibilities as required.

MINIMUM QUALIFICATIONS:

• A bachelor's degree OR an equivalent combination of education, training and experience.

• Experience with IT, Instructional Technology, A/V Event Support Services, Video Technologies, or other related fields is preferred.

PREFERRED QUALIFICATIONS:

• Demonstrated proficiency in troubleshooting computer hardware, in both Windows and macOS environments

• Knowledge of the concepts, practices, and procedures within the IT field

• Excellent organization and project management skills

• Strong interpersonal and verbal communication skills

• Experience working in IT in a higher education setting

• Experience with imaging and maintaining devices running Microsoft

• Windows 10/11 and macOS versions 11-14\

• Experience with technical writing for IT documentation

• Certifications in computer support

NOTE: Position tasks are generally required to be performed in-person at an Emory University location. Remote work from home day options may be granted at department discretion. Emory reserves the right to change remote work status with notice to employee.

Emory Supports a Diverse and Inclusive Culture

Emory University is dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status. Emory University does not discriminate in admissions, educational programs, or employment on the basis of any factor stated above or prohibited under applicable law. Students, faculty, and staff are assured of participation in University programs and in the use of facilities without such discrimination. Emory University complies with Executive Order 11246, as amended, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity and affirmative action. Emory University is committed to achieving a diverse workforce through application of its affirmative action, equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Inquiries regarding this policy should be directed to the Emory University Department of Equity and Inclusion, 201 Dowman Drive, Administration Building, Atlanta, GA 30322.

Emory University is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Department of Accessibility Services at 404-727-9877 (V) | 404-712-2049 (TDD). Please note that one week advance notice is preferred.

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Job Number 131400

Job Type Regular Full-Time

Division Candler School Of Theology

Department Candler School Of Theology

This position may involve the following Health and Safety issues: Not Applicable

Job Category Information Technology

Campus Location (For Posting) : City Atlanta

Location : Name Emory Campus-Clifton Corridor