Emory University Academic Technology Specialist I in Atlanta, Georgia


JOB DESCRIPTION: Maintains technologies that support the teaching and learning mission of the University. Deploys technology hardware and/or software applications via in-person and virtual assistance for students, faculty, staff and selected guests. Supports and utilizes monitoring tools to troubleshoot incidents and enhance the availability of services. Participates in the development and assessment of academic technologies and supports learning-based technologies in multiple formats. Performs equipment refreshes and hardware installations; troubleshoots to identify issues and initiate fixes and resolutions. Supports campus network access to support computers and mobile devices; coordinates with vendors and contractors to meet customer needs for out-sourced technology support. Maintains any required auxiliary equipment pools to supplement and/or replace deployed equipment and technologies. Performs testing, inspection and monitoring to assure established expectations are met. Conducts orientations and training sessions to build user skills; assists UTS and Emory staff to support back-to-school efforts and related events. Researches new products to remain current with market trends and recent technology requirements, and provides product recommendations to ensure effective operability and customer satisfaction. Performs related responsibilities as required.

MINIMUM QUALIFICATIONS: A bachelor's degree OR an equivalent combination of education, training and experience. Experience with IT, Instructional Technology, A/V Event Support Services, Video Technologies, or other related fields is preferred.

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Job Number 32751

Job Type Regular Full-Time

Division LITS: Library and IT Services

Department LITS: ClassTech & Videography

This position may involve the following Health and Safety issues: Not Applicable

Job Category Information Technology

Emory University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all applicable Federal and Georgia State laws, regulations, and executive orders regarding nondiscrimination and affirmative action in its programs and activities. Emory University does not discriminate on the basis of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status. Inquiries about this statement should be directed to the Office of Equity and Inclusion, 201 Dowman Drive, Administration Bldg, Atlanta, GA 30322