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Emory Healthcare/Emory University Academic Technology Specialist II in Atlanta, Georgia

Discover Your Career at Emory University

Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the diversity and excellence of our academic community.

Description

Analyzes, designs, recommends and implements divisional and school-wide efforts in specialized and advanced technologies that support the teaching and learning mission of the University. Consults with faculty to implement system enhancements and modifications. Provides system administration for academic systems and applications to ensure operability of services and provide a highly available, secure and robust academic technology infrastructure. Conducts advanced-level troubleshooting to mitigate impact of equipment failures and improve processes.

JOB DESCRIPTION:

  • Reviews and creates user guidelines and standard operating procedures for supported hardware infrastructure and academic applications.

  • Evaluates diagnostics and monitoring tools, making recommendations on how to prevent incidents and outages.

  • Designs and implements preventative maintenance processes and procedures.

  • Leads software upgrades and equipment replacements to ensure system operability and up-to-date standards are met.

  • Analyzes and shares data with staff and departments on repair and maintenance activity and associated expenses to assist with future planning.

  • Researches software and hardware systems to build staff competencies and efficiencies and to ensure service level standards are met.

  • Advises and consults with faculty to recommend best practices in classroom and instructional technologies.

  • Assists in training student staff to provide agreed-upon and monitored service levels.

  • Configures and maintains images and/or systems to ensure computers have up-to-date supported software and are properly secured.

  • Prepares, organizes and deploys hardware upgrades and replacements.

  • Develops and coordinates one-on-one and group training sessions to educate faculty, staff and students.

  • Partners with vendors and departments on technology design.

  • Performs related responsibilities as required.

MINIMUM QUALIFICATIONS:

  • A bachelor's degree and two years of experience in supporting computers, mobile devices, and/or video technologies, and equipment OR an equivalent combination of education, training and experience.

Emory Supports a Diverse and Inclusive Culture

Emory University is dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status. Emory University does not discriminate in admissions, educational programs, or employment on the basis of any factor stated above or prohibited under applicable law. Students, faculty, and staff are assured of participation in University programs and in the use of facilities without such discrimination. Emory University complies with Executive Order 11246, as amended, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity and affirmative action. Emory University is committed to achieving a diverse workforce through application of its affirmative action, equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Inquiries regarding this policy should be directed to the Emory University Department of Equity and Inclusion, 201 Dowman Drive, Administration Building, Atlanta, GA 30322. Telephone: 404-727-9867 (V) | 404-712-2049 (TDD).

Emory University is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Department of Accessibility Services at 404-727-9877 (V) | 404-712-2049 (TDD). Please note that one week advance notice is preferred.

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Job Number 67615

Job Type Regular Full-Time

Division School Of Nursing

Department SON: OFF OF INFO & TECH SERVC

This position may involve the following Health and Safety issues: Not Applicable

Job Category Information Technology

Location : Name Emory Campus-Clifton Corridor

Campus Location (For Posting) : Location US-GA-Atlanta

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