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Emory Healthcare/Emory University Business Intelligence Developer III in Atlanta, Georgia


JOB DESCRIPTION: Responsible for all stages of the business intelligence development lifecycle: understanding the business objective, collecting business requirements and translating them into data requirements, designing and developing reports or dashboards, scheduling and deployment of business intelligence components in accordance with best practices, and completing accurate and timely documentation. Collaborates with business and technology departments to understand system data and its use, data analysis and validation, and provides support around the data and how it is integrated. Monitors production systems for issues and resolves issues or escalates them for resolution when necessary. Functions as business partner with service lines, departments, individuals, and coworkers. Develops advanced knowledge of system capabilities, applications, and processes to function effectively as an educator and expert for system users. Participates actively in routine meetings with department heads and/or superusers to identify, document, and prioritize their needs. Performs rounds with departments to maintain casual interface with individuals and focus on relationship-building. Leads delivery of technical consulting and 24x7 support services and solutions with some management input. Meets with business analysts and report requesters to understand their data needs. Identifies and reviews the appropriate technological solutions for various reporting needs. Creates reports to display Clarity and Caboodle data. Writes SQL and configures Radar settings for custom SQL metrics. Modifies existing reports, as necessary. Distributes Clarity and Caboodle reports to report consumers. Reviews peer reports for validity. Tests report build in a specified testing environment and volume tests in live environments. Reviews upgrade documentation related to Clarity and Caboodle features and determining how to implement the changes. BIDs might also be responsible for building and maintaining: Cubes, Extracts, SlicerDicer custom filters , Third-party BI tools. Provides on-call coverage as scheduled. Resolves support issues and system issues independently. Provides assessment, coordination, documentation, release note review, testing, and implementation of programming, upgrade, and project requests. Maintains strong and positive relationships with all application vendors. Provides project management services and support with some senior staff oversight. Follows EHC IS project management protocol. Advocates user perspective and focuses on ensuring a comprehensive support plan and documentation. Works with end users to navigate the new request process. Ensures compliance with EHC IS, EHC, Joint Commission, and Health Insurance Portability and Accountability Act guidelines, policies, and procedures. Provides system solutions in accordance with regulatory guidelines. Follows prescribed change management and time reporting processes and documentation requirements. Responds to support calls within designated times according to priority and provides regular updates until resolution. Assists in queue management to be sure calls are answered and followed up on efficiently. Provides and communicates clear documentation for support, status, and issues resolutions. Remains current on Epic new version training for all applicable Epic certifications (if Epic).


  • Bachelor's degree from a recognized college or university with major course work in engineering, physics, computer sciences, math, information systems, statistics, or equivalent related experience.

  • A minimum of 5 years of progressive experience in clinical, business, or other healthcare operational areas or 7 years with no degree.

  • This position requires that the appropriate Epic certification be successfully obtained for a specific area of assigned responsibility within the first 90 days of employment.

  • Working knowledge and subject matter expertise in the assigned operational department areas.

Knowledge and Abilities: Advanced oral and written communication skills with a diverse population Advanced organizational, problem-solving, analytical, and time management skills. Advanced interpersonal skills to interact positively and productively with teams across organizational lines. Creative problem-solver with strong focus on achieving objectives within prescribed timelines while maintaining quality standards and organization requirements. Flexibility to manage multiple initiatives and shift priorities based on business needs. Monitors and mentors other analysts in methods and processes and implementation of those methods. Manages complex projects independently.

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Division Emory Healthcare Inc.

Campus Location Atlanta, GA, 30329

Campus Location US-GA-Atlanta

Department EHI Information Services EHC

Job Type Regular Full-Time

Job Number 84880

Job Category Information Technology

Schedule 8a-5p

Standard Hours 40 Hours

Emory Healthcare is an Equal Employment Opportunity employer committed to providing equal opportunity in all of its employment practices and decisions. Emory Healthcare prohibits discrimination, harassment, and retaliation in employment based on race, color, religion, national origin, sex, sexual orientation, gender identity or expression, pregnancy, age (40 and over), disability, citizenship, genetic information, service in the uniformed services, veteran status or any other classification protected by applicable federal, state, or local law.