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Emory Healthcare/Emory University Business/Patient Accounts Supervisor- Part-time 7a-7:30p Saturday and Sunday (Emory University Hospital) in Atlanta, Georgia



  • Plans, implements, and evaluates activities pertaining to the collection of patient accounts, including legal compliance reporting.

  • Assists in establishing departmental goals and objectives and provides direction to staff in achieving defined objectives.

  • Monitors billing, cash posting and collections reports to identify trends and help staff set collections priorities.

  • Responsible for proper handling of bad debt accounts and monitors the performance of collection agencies.

  • Demonstrates analytical skills, the ability to work unsupervised, proficient in Microsoft Excel, attention to detail and exceptional work ethic.

  • Meets with other staff members to discuss progress and to develop future courses of action.

  • Keeps abreast of all regulations and standards that apply to billing and collections; monitors compliance with regulatory agencies and third party payers; determines impact of changes.

  • Interprets policies.

  • Communicates policy and procedure changes to staff.

  • Monitors the charge control of patient accounts prior to billing and proactively identifies required adjustments.

  • Maintains a working knowledge of billing requirements.

  • Collects, organizes, and analyzes data to generate and provide accurate and complete reports for management and/or regulatory agencies.

  • Assigns responsibility and reviews completed reports.

  • Interprets applicable regulations and assists manager in establishing documentation and auditing procedures.

  • Monitors the resolution of billing system problems to avoid billing delays or errors.

  • Identifies appropriate course of action and follows up to ensure problems are resolved.

  • Monitors the testing of results and monitors changes made to the billing system.

  • Assesses needs and develops and implements staff development and training and in-service programs as appropriate.

  • Supervises staff and manages employee performance.

  • Provides on-going performance feedback, addresses problems, determines staffing needs, assists with interviewing and hiring staff, orients and trains employees, verifies competency and identifies and suggests ways to develop skills.

  • Participates in developing departmental standards of customer service to ensure activities related to the collection of patient accounts are handled in a courteous and professional manner.

  • Seeks input and recommendations from staff on ways to improve operations.

  • Works with manager to formulate plan for professional development.

  • Attends educational in-services as appropriate.

  • Participates in professional activities and organizations to maintain knowledge of current trends, practices, and developments.


  • High School Diploma with 5 years healthcare experience OR any combination of equivalent education and experience; OR successful completion of The Emory Clinic Operations Development Program (ODP).

PHYSICAL REQUIREMENTS (MediumMax 25lbs): up to 25 lbs, 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 25 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.

ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock , Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation , Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.

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Division Emory Univ Hospital

Campus Location Atlanta, GA, 30322

Campus Location US-GA-Atlanta

Department EUH Patient Access

Job Type Regular Part-Time

Job Number 86995

Job Category Revenue Cycle & Managed Care

Schedule 7a-7:30p

Standard Hours 24 Hours

Emory Healthcare is an Equal Employment Opportunity employer committed to providing equal opportunity in all of its employment practices and decisions. Emory Healthcare prohibits discrimination, harassment, and retaliation in employment based on race, color, religion, national origin, sex, sexual orientation, gender identity or expression, pregnancy, age (40 and over), disability, citizenship, genetic information, service in the uniformed services, veteran status or any other classification protected by applicable federal, state, or local law.