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Emory Healthcare/Emory University Call Center Associate-Emory Temporary Services in Atlanta, Georgia

Description

PLEASE READ JOB DESCRIPTION AND ADDITIONAL QUALIFICATIONS BEFORE APPLYING, THANK YOU!

JOB DESCRIPTION:

  • Takes calls from patients and/or patient families for menu requests and utilizes room service diet software to process order.

  • Proactively guides the patient or patient family member in a positive manner through the ordering process making suggestions, as needed.

  • Processes new diet orders, transfers and discharges.

  • Processes menu orders for patients who can not place orders by phone or who have a preselected menu order.

  • Identifies and calls patients who have not ordered their meal and either facilitates the meal order or documents the reason for meal refusal.

  • Identifies patient food preferences and enters them into room service software.

  • Redirects calls if unable to handle a question.

  • Communicates and discusses special needs with other departments such as nursing.

  • Persons in this position maintain a high level of contact with the patient and family and are expected to exemplify Service.

  • Ensures that the menu order is accurate and appropriate to the patient¿s prescribed diet order.

  • Monitors patient meal orders and communicates skipped meals or repeated small meal orders to the appropriate clinical dietitian.

  • Processes nourishment orders and labels and keeps track of tube feeding orders for the units.

  • Effectively communicates any concerns or problems to the dietitians or management staff as appropriate. For administrative and tracking purposes, monitors, collects and/or records operation specific data. Performs other related duties as required. MINIMUM QUALIFICATIONS:

  • High school diploma or equivalent.

  • 1 year of call center work experience.

  • Additional experience in food service, hospitality or customer service preferred.

  • Demonstrated skills in customer service, critical thinking, problem solving and written and verbal communication.

  • Ability to make sound judgments while quickly processing information.

  • Proficient computer and web-based software skills including the ability to adapt to regular changes in software programs and processes.

  • Knowledge of modified diets preferred.

  • Ability to read, write, speak and communicate in English.

  • Ability to follow and give oral and written instructions.

  • Ability to clearly and pleasantly communicate with patients, patient family members, hospital personnel and co-workers.

Additional Details

Pay Rate: $13.50/hr

Varied work schedule must be able to work all shifts available Monday through Sunday*

All final candidates must receive satisfactory results on all pre-employment processing, which may include: Background check, References, Drug and Nicotine Testing and Health Assessment.

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Division Human Resources

Campus Location Atlanta, GA, 30084

Campus Location US-GA-Atlanta

Department HR:ETS Administration

Job Type Temporary Part-Time

Job Number 42134

Job Category Food Services & Dietetics

Standard Hours 35 Hours

Emory Healthcare is an Equal Employment Opportunity employer committed to providing equal opportunity in all of its employment practices and decisions. Emory Healthcare prohibits discrimination, harassment, and retaliation in employment based on race, color, religion, national origin, sex, sexual orientation, gender identity or expression, pregnancy, age (40 and over), disability, citizenship, genetic information, service in the uniformed services, veteran status or any other classification protected by applicable federal, state, or local law.

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