Emory Healthcare/Emory University Call Center Associate, Winship Tower in Atlanta, Georgia
Heart. Soul. Expertise. That’s what defines an Emory Food and Nutrition Employee. No matter where you are in your career, when you chose this distinguished profession, you chose to change lives. We are proud to be the only health system in Georgia with four Magnet®-recognized hospitals: Emory Johns Creek Hospital, Emory Saint Joseph’s Hospital, Emory University Hospital, Emory University Orthopaedics & Spine Hospital.
Our Food and Nutrition employees are integral members of inter-professional teams in hospitals and clinics that are committed to outstanding patient care. We’re eager to share what we learn with hospitals around the country, and the world. We’ve got the backing, knowledge, experience and permission to lead the way in developing new and better approaches to preventing and treating disease, and our patients get treatments years before anyone else.
Become a part of the groundbreaking cancer research and outstanding cancer patient care that are the hallmarks of Winship Cancer Institute of Emory University, Georgia's only NCI-designated Comprehensive Cancer Center.
Takes calls from patients and/or patient families for menu requests and utilizes room service diet software to process order.
Proactively guides the patient or patient family member in a positive manner through the ordering process making suggestions, as needed.
Processes new diet orders, transfers and discharges.
Processes menu orders for patients who can not place orders by phone or who have a preselected menu order.
Identifies and calls patients who have not ordered their meal and either facilitates the meal order or documents the reason for meal refusal.
Identifies patient food preferences and enters them into room service software.
Redirects calls if unable to handle a question.
Communicates and discusses special needs with other departments such as nursing.
Persons in this position maintain a high level of contact with the patient and family and are expected to exemplify Service.
Ensures that the menu order is accurate and appropriate to the patient's prescribed diet order.
Monitors patient meal orders and communicates skipped meals or repeated small meal orders to the appropriate clinical dietitian.
Processes nourishment orders and labels and keeps track of tube feeding orders for the units. Effectively communicates any concerns or problems to the dietitians or management staff as appropriate.
For administrative and tracking purposes, monitors, collects and/or records operation specific data. Performs other related duties as required.MINIMUM QUALIFICATIONS:
High school diploma or equivalent.
1 year of call center work experience or related customer service experience.
Additional experience in food service, hospitality or customer service preferred.
Demonstrated skills in customer service, critical thinking, problem solving and written and verbal communication.
Ability to make sound judgments while quickly processing information.
Proficient computer and web-based software skills including the ability to adapt to regular changes in software programs and processes.
Knowledge of modified diets preferred.
Ability to read, write, speak and communicate in English.
Ability to follow and give oral and written instructions.
Ability to clearly and pleasantly communicate with patients, patient family members, hospital personnel and co-workers.PHYSICAL REQUIREMENTS (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.
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Division Emory Univ Hosp-Midtown
Campus Location Atlanta, GA, 30308
Campus Location US-GA-Atlanta
Department WEM Food Nutrition
Job Type Regular Full-Time
Job Number 93297
Job Category Food Services & Dietetics
Standard Hours 32 Hours
Emory Healthcare is an Equal Employment Opportunity employer committed to providing equal opportunity in all of its employment practices and decisions. Emory Healthcare prohibits discrimination, harassment, and retaliation in employment based on race, color, religion, national origin, sex, sexual orientation, gender identity or expression, pregnancy, age (40 and over), disability, citizenship, genetic information, service in the uniformed services, veteran status or any other classification protected by applicable federal, state, or local law.
Emory Healthcare/Emory University
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