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Emory Healthcare/Emory University Clinic Operations Manager, Winship Tower in Atlanta, Georgia



  • Supports the overall day-to-day operations of a defined area within a Section of The Emory Clinic.

  • Coordinates activities within the Section to maintain an effective operating environment.

  • Ensures compliance with policies, procedures and regulatory guidelines.

  • In conjunction with Section leadership, is accountable for activities that will enhance operational efficiencies, improve patient satisfaction and result in cost effective healthcare solutions.

  • Helps evaluate Section operations and makes suggestions for improvements.

  • Supports the achievement of Section performance targets and financial goals.

  • Performs other related duties as required. Equipment and Supplies: Coordinates the purchase of medical and office supplies and capital equipment necessary for the practice.

  • Establishes and maintains an inventory system to ensure adequate levels of supplies and equipment.

  • Establishes and administers a maintenance program for all office and medical equipment for timely repairs and proper functioning.

  • Patient Care and Advocacy: Manages daily operations to ensure the Section is providing quality patient care.

  • Communicates with patients, their families and/or physician as requested or needed. Implements initiatives to improve patient satisfaction.

  • Professional Development: Works with manager to formulate plan for professional development. Attends educational in-services as appropriate.

  • Participates in professional activities and organizations to maintain knowledge of current trends, practices, and developments.

  • Reporting / Data Management: Prepares operational reports and analysis to report progress, adverse trends and makes appropriate recommendations or conclusions.

  • Administers submission of timely, accurate and complete billing information to business office for maximum reimbursements.

  • Researches disallowance reports for unusual practices.

  • Stays current on coding and insurance practices and interacts with appropriate internal departments to update, change, or delete codes and charges when ineffective, not profitable and/or obsolete.


Bachelor's degree required. 2-4 years healthcare, business, or administrative experience required; preferably in an ambulatory setting. A Master's degree in related field may be substituted for 2 years of experience OR Graduation from the Operations Development Program (ODP). Other equivalent combination of relevant education and/or experience may be considered.

PHYSICAL REQUIREMENTS: 1-10 lbs 0-33% of the work day (occasionally), negligible 34-66% of the workday (frequently), negligible 67-100% of the workday (constantly). Lifting 10 lbs max, carrying of small articles such as dockets, ledgers, files, small tools, occasional standing & walking, frequent sitting, close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.

ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure, Bio-hazardous waste. chemicals/gases/fumes/vapors, communicable diseases, electrical shock, floor surfaces, hot/cold temperatures, indoor/outdoor conditions, latex, lighting patient care/handling injuries, radiation, shift work, travel may be required, use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.

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Division Emory Univ Hosp-Midtown

Campus Location Atlanta, GA, 30308

Campus Location US-GA-Atlanta

Department WEM Patient Access

Job Type Regular Full-Time

Job Number 105982

Job Category Business Operations

Schedule 8a-4:30p

Standard Hours 40 Hours

Emory Healthcare is an Equal Employment Opportunity employer committed to providing equal opportunity in all of its employment practices and decisions. Emory Healthcare prohibits discrimination, harassment, and retaliation in employment based on race, color, religion, national origin, sex, sexual orientation, gender identity or expression, pregnancy, age (40 and over), disability, citizenship, genetic information, service in the uniformed services, veteran status or any other classification protected by applicable federal, state, or local law.