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Emory Healthcare/Emory University Clinic Workflow Specialist in Atlanta, Georgia


JOB DESCRIPTION: The Clinic Workflow Support Partner focuses on providing hands-on operational support and communications to clinics for: system-wide changes and improvements, workflow and patient flow optimizations, new and refresher trainings to providers and clinical staff, and assistance for Information Systems support issues. Will also be highly involved in the implementation needs of opening new/renovated clinical sites and testing new applications from an operations perspective. Key to the role is the development of relationships with clinical administrators of departmental and divisional teams to understand and meet the critical needs of the clinic through a team-based approach. Builds and sustains relationships with assigned clinics. Will organize and facilitate regular meetings with each site. Expected to provide hands-on support and training to clinics as necessary (clinical and non-clinical). Will support process improvement projects, address clinical workflow concerns and identify opportunities for improvement. Will share in-depth knowledge of Electronic Health Record, software systems and the Standard Operating Procedures used in the ambulatory setting and will support the maintenance of implemented standards and changes. Expected to effectively communicate with clinics as necessary to ensure that new policies and procedures are understood and implemented, large initiatives that are rolled-out have the support they need, and updates to Electronic Health Record and other software systems have minimal impact on the clinical workflow. Conducts workflow and patient flow analysis within the clinical setting. Using a structured methodology, will assess clinical workflow, collect data, analyze data, create reports and recommendations, and assist in the implementation of any new resulting workflows. Will also be responsible for conducting time studies and other analysis as appropriate. Develops Standard Operating Procedures in conjunction with appropriate departments and divisions, applying consistent standards across all clinics as appropriate. Maintains and updates Standard Operating Procedures and Standing Orders. Supports the implementations of new clinical office space, the reorganization of existing spaces to accommodate new workflows, and the introduction of new software systems. Capable of taking a project management role to insure that implementations are handled smoothly. When testing new applications, will be expected to write test plans and be able to conduct a thorough assessment and project plan for implementations. Develop a working knowledge of safety and accreditation guidelines and procedures. Expected to promote a positive culture and exhibit a commitment to improvement, innovation, team-building and zero harm. Be able to identify top safety concerns when on site in clinics and actively work with clinics and the safety team to remove obstacles and resolve issues in a timely fashion. Assist in addressing questions and concerns that come to the Clinic Operations Support team through the Information Systems helpdesk. Work directly with providers and staff who have problems related to operations or training issues.


  • Bachelor's degree in industrial engineering, health services or other related field required.

  • Master's degree, clinical experience, and LEAN or Six Sigma certification strongly preferred.

  • Minimum of two years related experience in clinical care, healthcare operations, process/quality improvement, or clinical workflow/patient flow analysis.

  • Experience working with Cerner's Electronic Health Record system; developing and delivering trainings; and knowledge of quality reporting methods for CMS and Managed Care is highly desired.

PHYSICAL REQUIREMENTS (Light): 11-20 lbs , 0-33% of the workday (occasionally); 01-10 lbs 34-66% of the workday (frequently) Negligible 67-100% of the workday (constantly), Lifting 20 lbs max, Carrying of objects up to 10 lbs, Occasional to frequent standing & walking; Occasional to frequent sitting; close eye work (computers, typing, reading, writing); Physical demands may vary depending on assigned work area and work tasks.

ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work environmental exposures include, but are not limited to: Blood-borne pathogen exposure. Bio-hazardous waste; Chemicals/gases/fumes/vapors, Communicable diseases, Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, Environmental conditions may vary depending on assigned work area and work tasks.

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Division The Emory Clinic

Campus Location Atlanta, GA, 30322

Campus Location US-GA-Atlanta

Department TEC Clinic Operations Support

Job Type Regular Full-Time

Job Number 49735

Job Category Business Operations

Schedule 8:30a-5p

Standard Hours 40 Hours

Emory Healthcare is an Equal Employment Opportunity employer committed to providing equal opportunity in all of its employment practices and decisions. Emory Healthcare prohibits discrimination, harassment, and retaliation in employment based on race, color, religion, national origin, sex, sexual orientation, gender identity or expression, pregnancy, age (40 and over), disability, citizenship, genetic information, service in the uniformed services, veteran status or any other classification protected by applicable federal, state, or local law.