Emory Healthcare Customer Svc Rep, Sr (ETS) in Atlanta, Georgia
JOB DESCRIPTION: * For use by Emory Temporary Services only * Receives notification of customer service complaints and initiates a resolution process. Determines the severity of each request and prioritizes follow-up contact. Communicates directly with customers to understand and resolve issues in an efficient and timely manner. May visit the work site to investigate issues. Enters data into a database management system. Monitors cases to ensure a timely resolution. Maintains files and records. Establishes and prepares reports. May provide direction to staff. Performs related responsibilities as required.
MINIMUM QUALIFICATIONS: A high school diploma or equivalent. Three years of customer service experience. DATE CREATED/MODIFIED/REVIEWED: 0726/2011 GG
Emory Continuing Education seeks an extremely dependable and reliable Customer Service Representative for our location at 6 Executive Park Dr NE. must be a quick learner and self-starter. Preferred candidate will be comfortable providing face to face and telephone customer service. The candidate must be able to function effectively as a member of a team.
Monday, Tuesday and Thurs: 8a-4p
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Division EVP Provost Academic Affairs
Campus Location Atlanta, GA, 30329
Campus Location US-GA-Atlanta
Department Emory Continuing Education
Job Type Temporary Part-Time
Job Number 26192
Job Category Clerical & Administrative
Standard Hours 32 Hours
Emory Healthcare is an Equal Employment Opportunity employer committed to providing equal opportunity in all of its employment practices and decisions. Emory Healthcare prohibits discrimination, harassment, and retaliation in employment based on race, color, religion, national origin, sex, sexual orientation, gender identity or expression, pregnancy, age (40 and over), disability, citizenship, genetic information, service in the uniformed services, veteran status or any other classification protected by applicable federal, state, or local law.