Emory Healthcare Customer Svc Rep, Sr (ETS) in Atlanta, Georgia


JOB DESCRIPTION: * For use by Emory Temporary Services only * Receives notification of customer service complaints and initiates a resolution process. Determines the severity of each request and prioritizes follow-up contact. Communicates directly with customers to understand and resolve issues in an efficient and timely manner. May visit the work site to investigate issues. Enters data into a database management system. Monitors cases to ensure a timely resolution. Maintains files and records. Establishes and prepares reports. May provide direction to staff. Performs related responsibilities as required.

MINIMUM QUALIFICATIONS: A high school diploma or equivalent. Three years of customer service experience. DATE CREATED/MODIFIED/REVIEWED: 0726/2011 GG

Additional Details

Emory Continuing Education seeks an extremely dependable and reliable Customer Service Representative for our location at 6 Executive Park Dr NE. must be a quick learner and self-starter. Preferred candidate will be comfortable providing face to face and telephone customer service. The candidate must be able to function effectively as a member of a team.

Work Schedule:

Monday, Tuesday and Thurs: 8a-4p

Friday: 8a-5p

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Division EVP Provost Academic Affairs

Campus Location Atlanta, GA, 30329

Campus Location US-GA-Atlanta

Department Emory Continuing Education

Job Type Temporary Part-Time

Job Number 26192

Job Category Clerical & Administrative

Standard Hours 32 Hours

Emory Healthcare is an Equal Employment Opportunity employer committed to providing equal opportunity in all of its employment practices and decisions. Emory Healthcare prohibits discrimination, harassment, and retaliation in employment based on race, color, religion, national origin, sex, sexual orientation, gender identity or expression, pregnancy, age (40 and over), disability, citizenship, genetic information, service in the uniformed services, veteran status or any other classification protected by applicable federal, state, or local law.