Emory University Customer Svc Rep, Sr (ETS) in atlanta, Georgia


JOB DESCRIPTION: * For use by Emory Temporary Services only * Receives notification of customer service complaints and initiates a resolution process. Determines the severity of each request and prioritizes follow-up contact. Communicates directly with customers to understand and resolve issues in an efficient and timely manner. May visit the work site to investigate issues. Enters data into a database management system. Monitors cases to ensure a timely resolution. Maintains files and records. Establishes and prepares reports. May provide direction to staff. Performs related responsibilities as required.

MINIMUM QUALIFICATIONS: A high school diploma or equivalent. Three years of customer service experience. DATE CREATED/MODIFIED/REVIEWED: 0726/2011 GG

Additional Details

Emory Continuing Education seeks an extremely dependable and reliable Customer Service Representative for our location at 6 Executive Park Dr NE. must be a quick learner and self-starter. Preferred candidate will be comfortable providing face to face and telephone customer service. The candidate must be able to function effectively as a member of a team.

Work Schedule:

Monday, Tuesday and Thurs: 8a-4p

Friday: 8a-5p

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Job Number 26192

Job Type Temporary Part-Time

Division EVP Provost Academic Affairs

Department Emory Continuing Education

This position may involve the following Health and Safety issues: Not Applicable

Job Category Clerical & Administrative

Emory University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all applicable Federal and Georgia State laws, regulations, and executive orders regarding nondiscrimination and affirmative action in its programs and activities. Emory University does not discriminate on the basis of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status. Inquiries about this statement should be directed to the Office of Equity and Inclusion, 201 Dowman Drive, Administration Bldg, Atlanta, GA 30322