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Emory Healthcare/Emory University Enterprise Messaging System Administrator IV in Atlanta, Georgia

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Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the diversity and excellence of our academic community.


The Office of Information Technology is seeking an Enterprise Messaging Systems Administrator IV to join the Messaging Team!Expertise and experience troubleshooting complex incidents and requests with the following is strongly desired:

  • Microsoft Exchange and 365 email and calendar Exchange Online

  • SharePoint Online, OneDrive for Business, and MS Teams

  • See full list under Preferred Qualifications


  • Manages and develops architecture for Emory Enterprise messaging systems, directory integration, and related systems and services.

  • Ensures e-mail user functionality on campus and in remote locations globally.

  • Provides messaging expertise and leadership to users and team members and researches and studies new technologies and trends for recommending enterprise improvements and advancements.

  • Acts as a messaging subject matter expert for users, the Service Desk and senior management to explain technologies and functionality and to diagnose and solve problems.

  • Develops and manages vendor relationships to ensure positive and functionality interaction and to maximize vendor relationship value for the enterprise.

  • Designs and integrates messaging infrastructure to meet Emory's enterprise needs and requirements.

  • Documents messaging infrastructure to maintain best practices, hand off knowledge and to provide support.

  • Acts as a vendor product liaison to review and evaluate performance metrics, maintain integrity and to contain costs.

  • Performs maintenance to maintain messaging applications and to ensure operating system (OS) and hardware operability. Maintains directory integration and performs provisioning to ensure active directory functionality.

  • Develops messaging processes and procedures to provide guidance for maintaining applications consistency and quality control.

  • Develops messaging skills to provide leadership for mentoring messaging team members.

  • Maintains change process consistency to ensure thoroughness, validate accuracy and control of internal changes.

  • Participates in vendor programs to maintain knowledge and to learn developing messaging technologies for advancing the Emory e-mail enterprise.

  • Develops plans for integration of messaging applications to ensure successful integrations and enterprise interoperability.

  • Performs applications and vendor systems testing to ensure application functionality and enterprise interoperability.

  • Analyzes problem trends to identify sources of frequent and common customer issues.

  • Acts as Tier IV-level support to provide messaging problems resolution expertise.

  • Performs advanced troubleshooting and analysis to diagnose and repair internal and integrated messaging systems and services.

  • Performs related responsibilities as assigned.


  • A bachelor's degree in IT or related field


  • Five years of relevant IT experience, OR an equivalent combination of education, training, and/or experience.


Expertise and experience (including troubleshooting complex incidents and requests) with the following:

  • SharePoint Online

  • OneDrive for Business

  • Microsoft Teams

  • On-premise SMTP solution/Mail Transport Protocol

  • Exchange Email Spam Filtering and Security

  • Microsoft Outlook Desktop Client

  • Exchange Online (heavy emphasis on email and calendaring)

  • PowerShell scripting experience

  • Troubleshooting and resolving complex mail delivery issues (on-premise and cloud)

  • Familiarity with the hybrid Exchange environment

The following skills and experience are a plus:

  • Exchange On-Premise Certificates

  • eDiscovery

NOTE: This role will be granted the opportunity to work from home regularly but must be able to commute to Emory University location as needed. Emory reserves the right to change this status with notice to employee.


Emory Supports a Diverse and Inclusive Culture

To ensure the safety of our campus community, the COVID-19 vaccine is required. For more information on the University and Hospital policies and potential exemptions, please see our website.

Emory University is dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status. Emory University does not discriminate in admissions, educational programs, or employment on the basis of any factor stated above or prohibited under applicable law. Students, faculty, and staff are assured of participation in University programs and in the use of facilities without such discrimination. Emory University complies with Executive Order 11246, as amended, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity and affirmative action. Emory University is committed to achieving a diverse workforce through application of its affirmative action, equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Inquiries regarding this policy should be directed to the Emory University Department of Equity and Inclusion, 201 Dowman Drive, Administration Building, Atlanta, GA 30322.

Emory University is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Department of Accessibility Services at 404-727-9877 (V) | 404-712-2049 (TDD). Please note that one week advance notice is preferred.

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Job Number 85122

Job Type Regular Full-Time

Division Office Information Technology

Department OIT: Email Operations

This position may involve the following Health and Safety issues: Not Applicable

Job Category Information Technology

Campus Location (For Posting) : City Atlanta

Location : Name Emory Campus-Clifton Corridor