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Emory Healthcare/Emory University IT Product Manager | Office of Information Technology in Atlanta, Georgia

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Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the diversity and excellence of our academic community.


Emory University's Office of Information Technology (OIT) is seeking a technically-capable IT Product Manager to join their team and support important work in the service of humanity!As part of the Office of Information Technology (OIT), the Research Solutions Group is seeking a highly dependable, self-motivated individual who has experience working with REDCap, PdM, and/or a strong analytics background.


  • Researches, defines, prioritizes and documents product requirements, user stories and design for feature enhancements for existing and new application modules while considering the needs of existing customers, competitive market offerings and our overall company strategy.

  • Takes ownership and manages assigned product through all phases of product life cycle. Drives the process of working with and prioritizes inputs from multiple constituents including customers, professional services consultants, support personnel, sales, and development.

  • Documents defined requirements, user stories, mock-ups/design on in-house Wiki as the source of detailed requirements for development, Q/A and documentation.

  • Communicates and coordinates with constituents on proposed solutions, status and timeline for delivery.

  • Delivers internal and external product training on new feature enhancements or modules. Participates in speaking engagements or product demonstrations as needed.

  • Manages the defect resolution process including project management, requirements gathering and testing and customer communication throughout the release.

  • Serves as a product expert, and understands the market and user workflow.

  • Collaborates with IT staff to deliver solutions to meet end user and market needs.

  • Monitors performance of solutions through metrics including customer satisfaction surveys.

  • Identifies enhancements and owns the product backlog.

  • Understands market trends and technology advancements; incorporates knowledge into product plans.

  • Conceptualizes new products or features for development based on customer awareness and/or research.

  • Contributes to the strategic and operational planning for the solutions team.

  • Maintains vendor relationship management with OTS products to ensure an accurate understanding of the product roadmap and upgrade schedule.

  • Performs related responsibilities as required.


  • Bachelor's degree in business, marketing or related field

  • Three years of product management, business analysis, business relationship management and software development experience OR an equivalent combination of education, training and experience.

  • Master's degree in business preferred.

  • Strong knowledge of operating systems, databases, and application layer technologies support to troubleshooting and identify issues.

  • Demonstrated ability to collaborate with and influence others, resolve conflicts, and lead a Product Delivery Team.

  • Demonstrates advanced level proficiency in MS-Office including MS-Word, MS-Excel, MS-PowerPoint and MS-Project Server.


  • Experience or working knowledge of REDCap or similar research data capture applications.

  • Experience working with databases like Oracle, Microsoft SQL server or MySQL database, and strong understanding of SQL.

  • Experience working within a health, research, or academic institution highly preferred.

NOTE: This role will be granted the opportunity to work from home regularly but must be able to commute to Emory University on a flexible weekly schedule based upon business needs. Schedule is based on agreed upon guidelines of department of work. Emory reserves the right to change remote work status with notice to employee.

Emory Supports a Diverse and Inclusive Culture

To ensure the safety of our campus community, the COVID-19 vaccine is required. For more information on the University and Hospital policies and potential exemptions, please see our website.

Emory University is dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status. Emory University does not discriminate in admissions, educational programs, or employment on the basis of any factor stated above or prohibited under applicable law. Students, faculty, and staff are assured of participation in University programs and in the use of facilities without such discrimination. Emory University complies with Executive Order 11246, as amended, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity and affirmative action. Emory University is committed to achieving a diverse workforce through application of its affirmative action, equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Inquiries regarding this policy should be directed to the Emory University Department of Equity and Inclusion, 201 Dowman Drive, Administration Building, Atlanta, GA 30322. Telephone: 404-727-9867 (V) | 404-712-2049 (TDD).

Emory University is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Department of Accessibility Services at 404-727-9877 (V) | 404-712-2049 (TDD). Please note that one week advance notice is preferred.

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Job Number 83416

Job Type Regular Full-Time

Division Office Information Technology

Department OIT: REDCap SC

This position may involve the following Health and Safety issues: Not Applicable

Job Category Information Technology

Campus Location (For Posting) : City Atlanta

Location : Name Emory Campus-Clifton Corridor