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Emory Healthcare/Emory University IT Product Manager in Atlanta, Georgia

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Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future.We welcome candidates who can contribute to the diversity and excellence of our academic community.

Description

JOB DESCRIPTION:

As part of Library and Information Technology Services (LITS), the Research Solutions group is seeking a highly dependable, self-motivated and talented individual to take on the role of Product Manager for the recently launched AWS at Emory Service.

The LITS Product Manager for the AWS at Emory Service will partner with the LITS AWS Cloud Solutions team to engage with Emory faculty and staff and help them setup, learn and utilize the AWS at Emory Service – Emory’s secure, customized Amazon Web Services Cloud environment. By staying ahead of Emory users’ evolving requirements for powerful computing and storage, and helping to recommend best practices solution sets to fulfil them, the LITS Product Manager for the AWS at Emory Service will facilitate the advancement of science, education, and service across the University.

The LITS Product Manager takes ownership and manages the assigned product through all phases of the product life cycle. Communicates and coordinates with stakeholder community and users on proposed solutions, roadmap, and timeline for delivery. Serves as a product expert, providing user support and initial solution consultation, in alignment with industry best practices and use cases and workflows specific to the Emory academic and research environment. Establishes and facilitates a Community of Practice among users of the service, in partnership with research units and local IT teams, to maximize value and operation of the service. Collects and analyzes feedback, success factors and value statements to improve the service for the user community.

Researches, defines, prioritizes and documents product requirements, user stories and design for feature enhancements for existing and new application modules while considering the needs of existing customers, competitive market offerings and our overall company strategy. Takes ownership and manages assigned product through all phases of product life cycle. Drives the process of working with and prioritizes inputs from multiple constituents including customers, professional services consultants, support personnel, sales, and development. Documents defined requirements, user stories, mock-ups/design on in-house Wiki as the source of detailed requirements for development, Q/A and documentation.

Communicates and coordinates with constituents on proposed solutions, status and timeline for delivery. Delivers internal and external product training on new feature enhancements or modules. Participates in speaking engagements or product demonstrations as needed. Manages the defect resolution process including project management, requirements gathering and testing and customer communication throughout the release. Serves as a product expert, and understands the market and user workflow. Collaborates with IT staff to deliver solutions to meet end user and market needs. Monitors performance of solutions through metrics including customer satisfaction surveys.

Identifies enhancements and owns the product backlog. Understands market trends and technology advancements; Incorporates knowledge into product plans. Conceptualizes new products or features for development based on customer awareness and/or research. Contributes to the strategic and operational planning for the solutions team. Maintains vendor relationship management with OTS products to ensure an accurate understanding of the product roadmap and upgrade schedule. Performs related responsibilities as required.

  • Researches, defines, prioritizes and documents product requirements, user stories and design for feature enhancements for existing and new application modules while considering the needs of existing customers, competitive market offerings and our overall company strategy.

  • Takes ownership and manages assigned product through all phases of product life cycle.

  • Drives the process of working with and prioritizes inputs from multiple constituents including customers, professional services consultants, support personnel, sales, and development.

  • Documents defined requirements, user stories, mock-ups/design on in-house Wiki as the source of detailed requirements for development, Q/A and documentation.

  • Communicates and coordinates with constituents on proposed solutions, status and timeline for delivery.

  • Delivers internal and external product training on new feature enhancements or modules.

  • Participates in speaking engagements or product demonstrations as needed.

  • Manages the defect resolution process including project management, requirements gathering and testing and customer communication throughout the release. Serves as a product expert, and understands the market and user workflow.

  • Collaborates with IT staff to deliver solutions to meet end user and market needs.

  • Monitors performance of solutions through metrics including customer satisfaction surveys.

  • Identifies enhancements and owns the product backlog. Understands market trends and technology advancements; Incorporates knowledge into product plans.

  • Conceptualizes new products or features for development based on customer awareness and/or research. Contributes to the strategic and operational planning for the solutions team.

  • Maintains vendor relationship management with OTS products to ensure an accurate understanding of the product roadmap and upgrade schedule.

  • Performs related responsibilities as required.

ADDITIONAL RESPONSIBILITIES:

  • Engage and establish collaborative relationships with Emory faculty and staff, to understand business and scientific requirements, value and space of opportunity for the service.

  • Effectively coordinate, manage and facilitate stakeholder meetings and community outreach events.

  • Coordinate requests for information or support with relevant IT areas of responsibility.

  • Deliver internal and external up-to-date product training and documentation on and new features.

  • Stay abreast of vendor’s road-map and current with new training and certifications.

  • Develop and suggest product strategies aligned with research needs and resource availability.

  • Provide end-user support, manage support queue and communicate product-related incidents and events to user community.

  • Ensure product availability, timely maintenance and incident resolution, and compliance with Emory security policies, in partnership with relevant IT areas of responsibility.

  • Track and analyze engagement, utilization and support metrics.

  • Participate in managing the product backlog, based on user community feedback and steering priorities.

  • Skills, Abilities, and Technical Knowledge

  • Experience in the tenets of product life-cycle management, focusing on product sustainability as well as value to user community.

  • Experience working with cloud technologies such as AWS, Azure or Google, including administration and development activities.

  • Intermediate knowledge of Linux, Macintosh and Microsoft operating systems. Command Line experience is a plus.

  • Prior experience developing key performance indicators (KPI). Working knowledge of Tableau, Power BI, Qlik or other BI tools is a plus.

  • Prior experience working in collaborative, cross functional technical teams and managing vendor relationships.

  • Demonstrated change leadership skills (i.e., ability to adapt to new priorities or technology solutions, effectively manage communication, negotiate successful outcomes, identify risks, engage correct stakeholders, etc.

  • Strong analytical and problem-solving skills, ability to listen to users’ and other stakeholders’ needs and vision, and provide guidance into available solutions.

  • Excellent written and verbal communication skills, especially in the area of user documentation and training materials.

  • Experience in defining and launching services or products and managing product budgets.

  • Background in process knowledge and methodology.

MINIMUM QUALIFICATIONS:

  • Bachelor's degree in business, marketing or related field and three years of product management, business analysis, business relationship management and software development experience OR an equivalent combination of education, training and experience.

  • Master's degree in business preferred.

  • Strong knowledge of operating systems, databases, and application layer technologies support to troubleshooting and identify issues.

  • Demonstrated ability to collaborate with and influence others, resolve conflicts, and lead a Product Delivery Team.

  • Demonstrates advanced level proficiency in MS-Office including MS-Word, MS-Excel, MS-PowerPoint and MS-Project Server.

PREFERRED QUALIFICATIONS:

  • Experience working within a health, research, or academic institution highly preferred. AWS Certified Practitioner or related certification is a plus.

NOTE:This role will be granted the opportunity to work from home temporarily during the COVID-19 pandemic, with intent to returnto an Emory University location in the future. Emory reserves the right to change this status with notice to employee.

Emory Supports a Diverse and Inclusive Culture

Emory University is dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status. Emory University does not discriminate in admissions, educational programs, or employment on the basis of any factor stated above or prohibited under applicable law. Students, faculty, and staff are assured of participation in University programs and in the use of facilities without such discrimination. Emory University complies with Executive Order 11246, as amended, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity and affirmative action. Emory University is committed to achieving a diverse workforce through application of its affirmative action, equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Inquiries regarding this policy should be directed to the Emory University Department of Equity and Inclusion, 201 Dowman Drive, Administration Building, Atlanta, GA 30322. Telephone: 404-727-9867 (V) | 404-712-2049 (TDD).

Emory University is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Department of Accessibility Services at 404-727-9877 (V) | 404-712-2049 (TDD). Please note that one week advance notice is preferred.

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Job Number 56557

Job Type Regular Full-Time

Division LITS: Library and IT Services

Department LITS: AWS Product Management

This position may involve the following Health and Safety issues: Not Applicable

Job Category Information Technology

Location : Name Emory Campus-Clifton Corridor

Campus Location (For Posting) : Location US-GA-Atlanta

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