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Emory Healthcare/Emory University IT Product Manager in Atlanta, Georgia

Discover Your Career at Emory University

Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the diversity and excellence of our academic community.


As part of the Office of Information Technology (OIT), the Research Solutions group is seeking a highly dependable, self-motivated, and talented individual to take on the role of Product Manager for the AWS at Emory Service.

The OIT Product Manager for the AWS at Emory Service will partner with the OIT AWS Cloud Solutions team to engage with Emory faculty and staff and help them setup, learn and utilize the AWS at Emory Service – Emory’s secure, customized Amazon Web Services Cloud environment. By staying ahead of Emory users’ evolving requirements for powerful computing and storage and helping to recommend best practices solution sets to fulfil them, the OIT Product Manager for the AWS at Emory Service willfacilitate the advancement of science, education, and service across the University.


The OIT Product Manager takes ownership and manages the assigned product through all phases of the product life cycle. Communicates and coordinates with stakeholders and user community on proposed solutions, roadmap, and timeline for delivery. Serves as a product expert, providing user support and initial solution consultation, in alignment with industry best practices and use cases and workflows specific to the Emory academic and research environment. Establishes and facilitates a Community of Practice among users of the service, in partnership with research units and local IT teams, to maximize value and operation of the service. Collects and analyzes feedback, success factors and value statements to improve the service for the user community.

  • Engage and establish collaborative relationships with Emory faculty and staff, to understand business and scientific requirements, value and space of opportunity for the service.

  • Effectively coordinate, manage and facilitate stakeholder meetings and community outreach events.

  • Coordinate requests for information or support with relevant IT areas of responsibility.

  • Deliver internal and external up-to-date product training and documentation on existing and new features.

  • Stay abreast of vendor’s roadmap and current with new training and certifications.

  • Develop and suggest product strategies aligned with research needs and resource availability.

  • Provide end-user support, manage support queue and communicate product-related incidents and events to user community.

  • Ensure product availability, timely maintenance and incident resolution, and compliance with Emory security policies, in partnership with relevant IT areas of responsibility.

  • Track and analyze engagement, utilization and support metrics.

  • Participate in managing the product backlog, based on user community feedback and steering priorities.

  • Takes ownership and manages assigned product through all phases of product life cycle.

  • Drives the process of working with and prioritizes inputs from multiple constituents including customers, professional services consultants, support personnel, sales, and development.

  • Documents defined requirements, user stories, mock-ups/design on in-house Wiki as the source of detailed requirements for development, Q/A and documentation.

  • Delivers internal and external product training on new feature enhancements or modules.

  • Performs related responsibilities as required.


  • Bachelor's degree in business, marketing or related field


  • Three years of product management, business analysis, business relationship management and software development experience OR an equivalent combination of education, training and experience.

  • Master's degree in business preferred.

  • Strong knowledge of operating systems, databases, and application layer technologies support to troubleshooting and identify issues.

  • Demonstrated ability to collaborate with and influence others, resolve conflicts, and lead a Product Delivery Team.

  • Demonstrates advanced level proficiency in MS-Office including MS-Word, MS-Excel, MS-PowerPoint and MS-Project Server.


  • Experience working within a health, research, or academic institution highly preferred.

  • Working knowledge of cloud infrastructure technologies is required.

  • AWS Certified Practitioner or related certification a plus.

NOTE: This role will be granted the opportunity to work from home temporarily during the COVID-19 pandemic, with intent to return to an Emory University location in the future. Emory reserves the right to change this status with notice to employee.

Emory Supports a Diverse and Inclusive Culture

To ensure the safety of our campus community, the COVID-19 vaccine is required. For more information on the University and Hospital policies and potential exemptions, please see our website.

Emory University is dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status. Emory University does not discriminate in admissions, educational programs, or employment on the basis of any factor stated above or prohibited under applicable law. Students, faculty, and staff are assured of participation in University programs and in the use of facilities without such discrimination. Emory University complies with Executive Order 11246, as amended, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity and affirmative action. Emory University is committed to achieving a diverse workforce through application of its affirmative action, equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Inquiries regarding this policy should be directed to the Emory University Department of Equity and Inclusion, 201 Dowman Drive, Administration Building, Atlanta, GA 30322.

Emory University is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Department of Accessibility Services at 404-727-9877 (V) | 404-712-2049 (TDD). Please note that one week advance notice is preferred.

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Job Number 76728

Job Type Regular Full-Time

Division Office Information Technology

Department OIT: AWS Product Management

This position may involve the following Health and Safety issues: Not Applicable

Job Category Information Technology

Location : Name Emory Campus-Clifton Corridor

Campus Location (For Posting) : Location US-GA-Atlanta