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Emory Healthcare/Emory University Library Service Desk Supervisor (Emory Law Library) in Atlanta, Georgia

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Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the diversity and excellence of our academic community.


Reporting to the Head of Access Services, the Service Desk Supervisor (the official job title is Library Specialist, Resources Management) is responsible for managing a team of student employees and providing backup for Access Services staff/duties. The successful candidate will possess the ability and willingness to work four evenings and one weekend day (specific days of the week may be negotiable). This position also provides Document Delivery services for Emory Law faculty. This duty includes downloading articles from databases and obtaining books from other campus libraries to be delivered to faculty mailboxes and maintaining statistics on all requests. Document delivery may also include more open-ended research, at the discretion of supervisors. This position works closely with professors to create and maintain physical and electronic reserves for law school courses and is also responsible for making sure all reserves materials are compliant with Emory fair-use guidelines. The Service Desk Supervisor may also assist with collection inventory and large-scale shifting projects. Excellent, professional communication skills are essential as the incumbent of this position will be in constant contact with Emory law faculty, students, and the Atlanta legal and academic communities. The position is a full-time position and available immediately.


  • Serve as supervisor of circulation desk, provide general circulation assistance including back-up for desk attendants by providing breaks and assistance as needed,

  • Coordinate hiring, training, and supervision of 8-10 student employees, and may assist Head of Access Services in hiring 2-3 graduate supervisors,

  • Interpret library and circulation policies for patrons and staff,

  • Create and implement procedures to increase overall efficiency and accuracy of multiple Service Desk points,

  • Provide backup for physical and electronic Reserves, and Stacks maintenance,

  • Maintain MLL’s student commons space,

  • Assist with documenting processes and workflows for department,

  • Troubleshoot scanners, printers, and other library equipment,

  • Assist with faculty document delivery and electronic and physical course reserves,

  • Consult regularly with Head of Access Services to review policies and procedures, as well as implement circulation procedures,

  • Provide backup for Interlibrary Loan processing,

  • Run monthly reports and keep statistics on access and use of materials.

  • Ensure that the library is clean and orderly and items are shelved,

  • Monitor and analyze usage behaviors and trends to maximize functional capacity of the law library’s space,

  • Produce signage as needed,

  • Help maintain library facilities and insure equipment is in good condition, reporting physical plant issues to Law School Operations as needed,

  • Coordinate library space/usage with other law school departments,

  • Assists with selection and ordering of departmental supplies

  • In conjunction with Head of Access Services, create/modify/update text order forms and place and track all orders each semester,

  • Add and maintain proxy accounts for faculty Research Assistants,

  • Help ensure copyright compliance,

  • Serve on university library as well as law library committees/working groups,

  • Assist in library outreach efforts and other special events,

  • Other duties and special projects as assigned.


  • Bachelor’s degree in a related field and at least 1-3 years of relevant academic library experience, OR equivalent combination of experience, education, and training,

  • Strong customer service and communication skills,

  • Must be able to move and lift up to 30 pounds, and have the ability to push/pull loaded book trucks,

  • Relevant experience using ILLiad, OCLC, Ares, ALMA or similar.


  • Strong attention to detail, demonstrated capacity for carrying out tasks in an accurate and timely manner,

  • Ability to work with bibliographic citations and materials in a variety of foreign languages,

  • Ability to recognize and set priorities,

  • Ability to master new skills quickly,

  • Strong decision making and problem-solving skills,

  • Strong technology skills and demonstrated proficiency with computers and standard office, programs such as the MS Office Suite, especially Excel.

For Consideration as an Applicant:

  • Applicants must include a cover letter specific to this position and a resume.

  • Applications will be considered on a rolling basis.

  • The successful candidate will possess the ability and willingness to work four evenings and one weekend day (specific days of the week may be negotiable).

NOTE: Position tasks are required to be performed in-person at an Emory University location; working remote is not an option. Emory reserves the right to change this status with notice to employee.

Emory Supports a Diverse and Inclusive Culture

To ensure the safety of our campus community, the COVID-19 vaccine is required. For more information on the University and Hospital policies and potential exemptions, please see our website.

Emory University is dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status. Emory University does not discriminate in admissions, educational programs, or employment on the basis of any factor stated above or prohibited under applicable law. Students, faculty, and staff are assured of participation in University programs and in the use of facilities without such discrimination. Emory University complies with Executive Order 11246, as amended, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity and affirmative action. Emory University is committed to achieving a diverse workforce through application of its affirmative action, equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Inquiries regarding this policy should be directed to the Emory University Department of Equity and Inclusion, 201 Dowman Drive, Administration Building, Atlanta, GA 30322.

Emory University is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Department of Accessibility Services at 404-727-9877 (V) | 404-712-2049 (TDD). Please note that one week advance notice is preferred.

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Job Number 74503

Job Type Regular Full-Time

Division School Of Law

Department Law Library

This position may involve the following Health and Safety issues: Not Applicable

Job Category Admissions & Student Life

Location : Name Emory Campus-Clifton Corridor

Campus Location (For Posting) : Location US-GA-Atlanta