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Emory Healthcare/Emory University Membership Services Coordinator - AAR in Atlanta, Georgia

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Description

The American Academy of Religion (AAR) is a non-profit affiliate of Emory University and we are the largest scholarly society dedicated to the academic study of religion, with more than 8,000 members around the world. Our mission is to foster excellence in the academic study of religion and enhance the public understanding of religion.

The Membership Services Coordinator is responsible creating a positive member experience by providing a superior level of customer service to AAR members and prospective members.

JOB DESCRIPTION:

  • Serves as primary and initial contact for AAR membership by responding to phone calls and written questions, concerns, and complaints regarding membership.

  • Monitors and responds to membership specific inquiries via shared email accounts. Provides information on membership fees, policies, processes, benefits, products, and services as requested.

  • Recommends services and products to members and potential members.

  • Investigates and resolves or escalates membership and payment issues.

  • Processes full cycle of mailing list requests.

  • Prepares and distributes acknowledgement letters for monthly donations.

  • Responds to member requests for verification of service to AAR by preparing and distributing appreciation letters.

  • Documents all inquiries and maintains accurate membership records.

  • Manages online store by processing orders and maintaining inventory.

  • Assists Membership Director with support to AAR Regions.

  • Coordinates monthly renewal letters, emails, and other membership related communications.

  • Conducts phone outreach to encourage membership renewals.

  • Assists with the coordination of membership engagement activities.

  • Supports the execution of membership recruitment strategies.

  • Generates reports for insight into membership engagement.

  • Responsible for data quality, ensuring contact information and critical data points are kept up-to-date in the iMIS database.

  • Works with the Director of Membership to modify and enhance the database to meet the changing needs of the department and the organization as a whole.

  • Maintains accurate records for reports of membership activities.

  • Administers the relationship side of the membership database, updating contact information, processing dues and renewal cycles and supporting the Accounting Manager on issues pertaining to membership dues.

  • Generates standard reports upon request. Supports event operations by coordinating any necessary workflow set up within the IMIS database.

  • Assists with the facilitation of membership activities at the Annual Meeting as directed.

  • Represents AAR membership at external events as directed.

  • Follows up with event attendees to encourage their engagement with AAR.

  • Works the Annual Meeting as assigned to support the successful execution of the event.

  • Performs other related duties as required.

MINIMUM QUALIFICATIONS:

  • A bachelor's degree in business management or related field and three years of related experience, preferably with an association or non-profit; OR an equivalent combination of education, training, and experience.

  • Experience with customer relationship management (CRM) platforms (iMIS a plus).

  • Excellent oral and written communication skills; ability to relate well to others, both individually and in groups.

NOTE: This role will be granted the opportunity to work from home temporarily during the COVID-19 pandemic, with intent to return to an Emory University location in the future. Emory reserves the right to change this status with notice to employee

Emory Supports a Diverse and Inclusive Culture

Emory University is dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status. Emory University does not discriminate in admissions, educational programs, or employment on the basis of any factor stated above or prohibited under applicable law. Students, faculty, and staff are assured of participation in University programs and in the use of facilities without such discrimination. Emory University complies with Executive Order 11246, as amended, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity and affirmative action. Emory University is committed to achieving a diverse workforce through application of its affirmative action, equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Inquiries regarding this policy should be directed to the Emory University Department of Equity and Inclusion, 201 Dowman Drive, Administration Building, Atlanta, GA 30322. Telephone: 404-727-9867 (V) | 404-712-2049 (TDD).

Emory University is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Department of Accessibility Services at 404-727-9877 (V) | 404-712-2049 (TDD). Please note that one week advance notice is preferred.

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Job Number 66547

Job Type Regular Full-Time

Division Affiliated Organizations

Department American Academy of Religion

This position may involve the following Health and Safety issues: Not Applicable

Job Category Clerical & Administrative

Location : Name Emory Campus-Clifton Corridor

Campus Location (For Posting) : Location US-GA-Atlanta

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