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Emory Healthcare/Emory University Patient Access Call Center Hiring Event, July 14th - 3p-7p in Atlanta, Georgia

Overview

PGP Patient Access Call Center Hiring Event, Thursday, July 14, 2022

Join us for an in-person hiring event, and let's see how you can grow your career with a nurse-empowered health care organization who offers life-saving, innovative care to medically complex patients. Our compassionate and skilled Clinical Support teams are what set us apart from other health care systems.

When: Thursday, July 14th 2022, 3p - 7p

Where: Emory at Northlake 2201 Henderson Mill Road Atlanta, Georgia 30345

Who: Patient Access Associate Professionals

Shifts: Full-Time

Meet our Hiring Managers for the following Department:

  • Patient Access Call Center

  • TEC Operator Services

Bring two hard copies of your resume and come ready to shine!

Free On Site Parking: Please park in the first level parking lot. F ollow Signage.

  • Emory at Northlake Patient Access Contact Center

  • 2201 Henderson Mill Road Atlanta, GA 30345. Please use the above address to put in GPS for directions. Emory at Northlake Contact Center is attached to Northlake Mall. The entrance for the Northlake Patient Access Contact Center is Henderson Mill Rd and Fielding Dr. Please park in the first level parking area.

(Masks Required)

Join Emory Healthcare today! Our hospitals have been recognized and ranked in the top 5 in metro Atlanta by U.S. News & World Report, and four of our hospitals were named top Georgia and U.S. hospitals by Newsweek. Emory Healthcare also ranks among Forbes’ 2022 list of “America’s Best Large Employers,” including third (or #3) in Georgia.

Description

JOB DESCRIPTION:

  • Promoting a positive patient and family experience and maintaining the image of Emory Healthcare.

  • Monitoring access issues with provider schedules that affect patient satisfaction, and communicating issues to team leader.

  • Using available tools for accuracy, such as guided scheduling and on line reference guides

  • Interpersonal skills to interact with the public in a high-volume call center setting, including perceptive listening skills to identify the concerns and take appropriate actions with patients who may express emotions including fear and frustration.

  • Skill in speaking clearly using appropriate vocabulary and grammar to obtain and convey information to individuals at various organization levels.

  • Accurately verifying patient demographics and insurance coverage.

  • Performing general scheduling, registration, messaging and customer service duties.

  • Answering phones efficiently, providing timely and courteous access to the system

  • Effectively use resources to provide the right response to callers with quick thinking and a calm manner

  • Demonstrated ability to adhere to policies and procedures with flexibility and adaptability to frequently changing procedures.

  • Excellent attendance and timeliness.

  • It is expected that employees be at work on time for work (based on assigned shift and team needs).

  • Agents should be logged in to take calls promptly at the start of their shift and may be asked to stay beyond their shift if additional calls are still waiting in queue

  • Be able to learn new processes, procedures and software programs quickly.

  • Demonstrate strong attention to detail and accuracy in daily work.

  • Skill in writing concise, grammatically correct correspondence and notes, with strong typing and writing skills for clear messaging.

  • Strong computer skills and comfort with navigating multiple applications simultaneously.

  • Accurately verifying patient demographics and insurance coverage.

  • Performing general scheduling, registration, messaging and customer service duties.

  • Answering phones efficiently, providing timely and courteous access to the system

  • Proactively monitoring and responding to communication requests on work queues.

  • Using available tools for accuracy, such as guided scheduling and on line reference guides

  • Team player, working closely and collegially with co-workers.

  • Exhibit a high level of self-motivation and goal-orientation.

  • Work well both independently and as part of a team.

  • Be positive, open-minded and focused on continuous improvement

  • Problem-solving ability and demonstrated initiative and responsibility.

  • Effectively use resources to provide the right response to callers with quick thinking and a calm manner.

  • Ability to engage independent decision-making techniques while performing various job duties simultaneously.

MINIMUM QUALIFICATIONS:

  • High School diploma or equivalent preferred.

  • Twelve (12) months experience in a customer service, hospitality, sales or large contact center environment.

Additional Details

Mask Required

Connect With Us!

Connect with us for general consideration!

Division The Emory Clinic

Campus Location Atlanta, GA, 30345

Campus Location US-GA-Atlanta

Department TEC Patient Access Contact Ctr

Job Type Regular Full-Time

Job Number 95264

Job Category Clerical & Administrative

Schedule 8a-5p

Standard Hours 40 Hours

Emory Healthcare is an Equal Employment Opportunity employer committed to providing equal opportunity in all of its employment practices and decisions. Emory Healthcare prohibits discrimination, harassment, and retaliation in employment based on race, color, religion, national origin, sex, sexual orientation, gender identity or expression, pregnancy, age (40 and over), disability, citizenship, genetic information, service in the uniformed services, veteran status or any other classification protected by applicable federal, state, or local law.

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