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Emory Healthcare/Emory University Patient Access Rep III- Full-time 8:30a - 5p in Atlanta, Georgia

Overview

CHAA (Certified Healthcare Access Associate) is required to be considered for this position.

Description

JOB DESCRIPTION:

  • Obtains demographic and insurance information for preregistration/registration on all patients.

  • Communicates hospital's financial policies to all patients.

  • Identifies patients who require early financial counseling intervention.

  • Collects on self pay accounts, co-pay and deductibles.

  • Documents financial arrangements.

  • Schedules procedures/follow up appointments.

  • Ensures and reviews all demographic data for hospital visits.

  • Cross-trains in other Access Departments and Facilities.

  • Identifies and notifies leadership of issues and initiates appropriate action for resolution.

  • Serves as point person for employee questions.

  • Maintains thorough understanding of insurance, registration, scheduling, referrals, authorizations, and account follow-up.

  • Provides support to leadership facilitating quality improvement by reporting problems, concerns, and opportunities for increased revenue and decreased denials.

  • Assists in training and development of new staff members through the quality assurance process.

  • Schedules procedures/follow up appointments in General Patient Registration Millennium Scheduling.

  • Completes demographic and insurance.

  • Provides patients with exam information.

  • Familiar with Advance Beneficiary Notice, precertification, ICD-10 coding, Medical Terminology.

  • Communicates with Physician Offices, Staff, and other departments.

  • Responsible for obtaining pre-certification and/or managed care referrals for inpatient and out patient encounters.

  • Other responsibilities include performing verification of benefits, order entry, and pre-certification for elective and emergency admissions.

  • Position requires self-motivated individual who can handle high patient volumes and fast pace.

  • Assist with departmental workflow as needed.

  • Maintains thorough understanding of insurance, registration, scheduling, referrals, authorizations, and account follow-up.

  • Maintains knowledge of departmental applications i.e. Eclipse, E-Cashiering, FirstNet, HealthQuest, General Patient Registration (GPR), Enterprise Encounter, Scheduling, Millennium, and Patient Responsibility Pricer, and other systems utilized by Patient Access.

  • Performs other duties as required.

MINIMUM QUALIFICATIONS:

  • High school diploma or equivalent.

  • Must have at least 4 years healthcare, customer services or related job experience preferred.

  • Knowledge of Medicare, Medicaid, and other commercial payers (HMO, PPO) preferred.

  • The following certifications are required to be considered: CHAA (Certified Healthcare Access Associate) required. Associate or bachelor degree may be accepted in lieu of certification requirements.

  • Typing skills with a minimum of 35 wpm and good communication skills.

This position is Full-time 8:30a - 5p. Must be flexible to work weekends and holidays.

Additional Details

PHYSICAL REQUIREMENTS (Medium Max 25lbs): up to 25 lbs, 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 25 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.

ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.

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Division Emory Univ Hosp-Midtown

Campus Location Atlanta, GA, 30308

Campus Location US-GA-Atlanta

Department EHM Cardiac Cath Lab

Job Type Regular Full-Time

Job Number 50154

Job Category Revenue Cycle & Managed Care

Schedule 8:30a-5p

Standard Hours 40 Hours

Emory Healthcare is an Equal Employment Opportunity employer committed to providing equal opportunity in all of its employment practices and decisions. Emory Healthcare prohibits discrimination, harassment, and retaliation in employment based on race, color, religion, national origin, sex, sexual orientation, gender identity or expression, pregnancy, age (40 and over), disability, citizenship, genetic information, service in the uniformed services, veteran status or any other classification protected by applicable federal, state, or local law.

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