View All Jobs/Careers

Mobile emory-healthcare Logo

Job Information

Emory Healthcare/Emory University Patient Account Rep II-Full-Time Mon-Fri 8a-4:30p-Hybrid Northlake in Atlanta, Georgia


Infusion collection experience is a plus.



  • As part of a team or works independently to resolve complex patient account issues.

  • Obtains demographic and insurance information for pre-registration/registration on all patients.

  • Collects and follows up on all accounts assigned prior to, during, or after admission and discharge.

  • Communicates financial policies to all patients.

  • Identifies patients who require early financial counseling intervention; provides information regarding resources for patients who need financial help.

  • Verifies, researches, and completes all paperwork and forms to bill all types of claims for reimbursement.

  • Serves as patient advocate during the cycle of the account.

  • Responsible for accurate posting of insurance company and patient payments, including accurate contractual adjustments and denials.

  • Responsible for complete and accurate resolution of credit balance invoices through telephone, mail, and research efforts.

  • Performs other related duties as required.


  • High school diploma or equivalent preferred.

  • Two years collections, billing, and/or registration experience in a healthcare or insurance setting OR two years college/technical school and 1 year progressive experience.

  • Certified Patient Accounts Representative (CPAR) and/or Certified Patient Financial Counselor (CPFC) preferred for positions in the hospital setting.

  • Typing skills with a minimum of 35 wpm and good communication skills.

PHYSICAL REQUIREMENTS (MediumMax 25lbs): up to 25 lbs, 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 25 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.

ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock , Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation , Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.

Connect With Us!

Connect with us for general consideration!

Division Emory Healthcare Inc.

Campus Location Atlanta, GA, 30345

Campus Location US-GA-Atlanta

Department EHI Patient Financial Services

Job Type Regular Full-Time

Job Number 99913

Job Category Revenue Cycle & Managed Care

Schedule 8a-4:30p

Standard Hours 40 Hours

Emory Healthcare is an Equal Employment Opportunity employer committed to providing equal opportunity in all of its employment practices and decisions. Emory Healthcare prohibits discrimination, harassment, and retaliation in employment based on race, color, religion, national origin, sex, sexual orientation, gender identity or expression, pregnancy, age (40 and over), disability, citizenship, genetic information, service in the uniformed services, veteran status or any other classification protected by applicable federal, state, or local law.