Emory Healthcare/Emory University Patient Care Coord (ETS) in Atlanta, Georgia
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Supports patient operations with overall care coordination for patients, serving as their primary point of contact for all customer service, administrative and scheduling needs.
Acts as the liaison for the patient and family, working with both administrative and clinical staff from multiple departments to improve the patient's overall experience. Position enhances the patient experience by serving as the primary point of contact and administrative care coordinator for established patients and/or family members.
Ensures that all related patient appointments for care are secured in a timely manner and coordinated for patient convenience and addresses and resolves process or administrative issues impeding timely access to care.
Responsible for collaborating with physicians and members of the care delivery team to triage, coordinate and consistently manage the patient care experience. Position works with patients and families to answer questions, provide emotional support and resolve issues concerning the administrative coordination of their care.MINIMUM QUALIFICATIONS:
Bachelor's degree required, preferably with an emphasis in healthcare administration, business, or related field.
An equivalent combination of education and experience may be considered.
Proficient computer skills required.
Excellent communication skills, both verbal and written, are required.
Ability to provide a high level of customer service is required.
Knowledge of medical terminology a plus.
NOTE: Position tasks are required to be performed in-person at an Emory University location; working remote is not an option. Emory reserves the right to change this status with notice to employee.
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Job Number 98671
Job Type Temporary Full-Time
Division Emory Temporary Services
Department Emory Temporary Svc - EHC
This position may involve the following Health and Safety issues: Not Applicable
Job Category Clinical & Nursing Support
Campus Location (For Posting) : City Atlanta
Location : Name Emory Saint Joseph's Hospital
Emory Healthcare/Emory University
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