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Emory Healthcare/Emory University PCC - Complex Scheduler in Atlanta, Georgia



  • Performs advanced and time intensive scheduling tasks to support complex surgeries and/or imaging and procedures outside of current clinic such as hospital or OP radiology center.

  • To be defined as advanced and time intensive, 75% or more of the employee's time must be spent completing all three of the below scheduling tasks:

  • Cases performed in an ambulatory surgery center or inpatient setting

  • Coordination of multiple specialties

  • Coordination of pre-operation and post-operation testing/clearance

  • May also perform the following:

  • Coordination of complex, sequential treatment appointments including clinical trials and standard of care patients

  • Coordination of transplant related work up and evaluations for donors and patients

  • Serves as the primary point of care for these patients and their families.

  • Additional duties may include:

  • Scheduling return visits

  • Scheduling ancillary appointments

  • Registering or scheduling new patients

  • Scheduling imaging and procedures within their local clinic

  • Completing patient data forms

  • Coordinating provider referrals

  • Retrieving medical records

  • Acts as an administrative resource for all staff in the coordination of a patient's care

  • Works collaboratively with management to remedy or escalate patient complaints

  • Covers for front desk and other back-office staff as needed

  • Provides support for the training of new PCCs and other administrative staff as needed

  • Completes precertification authorizations as required

  • Other duties as assigned


  • High school diploma or GED required;

  • 6 months of healthcare scheduling experience is required.

  • A successful candidate will possess the following competencies and skills:

  • Problem-solving ability

  • Ability to provide a high level of customer service

  • Excellent communication skills, both verbal and written

  • Ability to work in a team environment

  • Time management skills

  • Empathy for others

PHYSICAL REQUIREMENTS (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.

ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.

Additional Details

Patient Care Coordinator - Complex Scheduler, Salary: $18.27 - $30.69/hour, The grade and salary of the position are based on specific criteria met within the qualifications of relevant experience, skills, performance and internal equity. This position is eligible for shift differentials.

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Division Emory Univ Hosp-Midtown

Campus Location Atlanta, GA, 30322

Campus Location US-GA-Atlanta

Department EHM Hem Onc-Clifton Plaza

Job Type Regular Full-Time

Job Number 108700

Job Category Clinical & Nursing Support

Schedule 8a-5p

Standard Hours 40 Hours

Emory Healthcare is an Equal Employment Opportunity employer committed to providing equal opportunity in all of its employment practices and decisions. Emory Healthcare prohibits discrimination, harassment, and retaliation in employment based on race, color, religion, national origin, sex, sexual orientation, gender identity or expression, pregnancy, age (40 and over), disability, citizenship, genetic information, service in the uniformed services, veteran status or any other classification protected by applicable federal, state, or local law.