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Emory Healthcare/Emory University Senior Director, Clinical Operations - Emory/Grady in Atlanta, Georgia

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Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the diversity and excellence of our academic community.



  • As senior leader of clinical operations for Emory at Grady (EG), plans, manages, coordinates, and monitors activities related to clinical operations/process improvement program for Emory at Grady.

  • Works with Executive Associate Dean and Executive Administrator for Emory at Grady to create and develop physician recruitment and productivity models by service to support workforce planning initiatives.

  • Assists with the development and implementation of strategic goals and objectives for EG.

  • Serves as the primary liaison with Grady ambulatory leadership to improve patient access and throughput.

  • Works with clinical and operational leaders on projects aimed at transforming clinical practices to develop operational efficiencies, improve quality and reduce costs, while supporting the academic missions of teaching and research.

  • Facilitates and engages clinicians throughout the organization to participate in practice transformation offerings and performance improvement collaboration.

  • Manages and influences relationships with senior management team, physicians, administrators, functional area managers and staff to achieve best in practice performance and business results.

  • Facilitates communication with clinical leaders; provides updates on activities and new policies; reviews problems and opportunities.

  • Oversees clinical/operational processes including credentialing, PPSM, and other clinical compliance activities.

  • Implements and supports common reporting platforms/performance dashboards to support a monthly report of operations at a practice level.

  • Monitors and identifies trends in performance across all services and ensures that effective performance improvement plans are developed.

  • Conducts quantitative analysis and monitors performance against internal and external benchmarks.

  • Assists as needed with determining staffing needs (clinical and administrative).

  • Participates in professional activities and organizations to maintain knowledge of current trends, practices, and developments.

  • Reports to the Executive Administrator/Associate Dean for Emory at Grady and works closely with the Medical Director Quality/Performance Improvement and EG financial, clinical and revenue cycle leadership.

  • Performs related responsibilities as required.


  • Bachelor's degree in business administration, management, health administration or related field and eight years of related healthcare management experience, preferably in a physician group practice including multi-specialty and multi-site group management.


  • A master's degree or other advanced degree preferred.

  • Experience in an academic environment with educational programs and research a plus.

NOTE: This role will be granted the opportunity to work from home temporarily during the COVID-19 pandemic, with intent to return to an Emory University location in the future. Emory reserves the right to change this status with notice to employee.

Emory Supports a Diverse and Inclusive Culture

To ensure the safety of our campus community, the COVID-19 vaccine is required. For more information on the University and Hospital policies and potential exemptions, please see our website.

Emory University is dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status. Emory University does not discriminate in admissions, educational programs, or employment on the basis of any factor stated above or prohibited under applicable law. Students, faculty, and staff are assured of participation in University programs and in the use of facilities without such discrimination. Emory University complies with Executive Order 11246, as amended, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity and affirmative action. Emory University is committed to achieving a diverse workforce through application of its affirmative action, equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Inquiries regarding this policy should be directed to the Emory University Department of Equity and Inclusion, 201 Dowman Drive, Administration Building, Atlanta, GA 30322.

Emory University is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Department of Accessibility Services at 404-727-9877 (V) | 404-712-2049 (TDD). Please note that one week advance notice is preferred.

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Job Number 69958

Job Type Regular Full-Time

Division School Of Medicine

Department SOM: Grady

This position may involve the following Health and Safety issues: Not Applicable

Job Category Business Operations

Location : Name Grady

Campus Location (For Posting) : Location US-GA-Atlanta