Emory Healthcare/Emory University Senior Library Services Specialist in Atlanta, Georgia
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Reporting to the Access Services Librarian, the Library Services Specialist Sr. is responsible for the daily operations of the Science Commons in the Atwood Chemistry Center. In addition, the Library Services Specialist, Sr. oversees patron accounts and is a part of the Library Service Desk (LSD) team, supporting the main service point for circulation, Learning Commons (public computing), and reference assistance. The position serves as the main contact for patrons, both Emory affiliates and guests, regarding general questions related to setting up and using accounts.
The position works closely with the Access Services Librarian to create and run reports, extrapolate and interpret information, and communicate with patrons based upon the results. The position maintains records, reports and invoices, working with various departments, using a variety of communication techniques. May hire, train and supervise student staff. Performs related responsibilities as required.
Performs complex user services operations (e.g. interacting with the university and external community to provide access to information, resources and materials) by using a specialized knowledge of electronic databases, microcomputer applications, complex reference tools, and/or foreign languages.
Uses an expanding range of electronic resources (e.g. Internet, CD-Roms, online databases) to provide access to information.
Provides research assistance; answers complex research requests, interprets library policies, handles specialized materials and resolves problems.
Instructs users in the use of internal and external information resources.
Creates bibliographic access to research materials (e.g. government documents, manuscripts, and other resources) using a specialized knowledge of national standards, electronic reference sources and complex reference tools.
Provides physical access to materials, employing specialized techniques related to conservation, binding, reproduction and reformatting.
May oversee borrowing and lending of library materials.
May supervise or direct the work of staff/students.
Performs related responsibilities as required.
Serves as main contact for patron accounts and responds to general account maintenance questions as needed using various forms of communication, including in-person, phone, email, chat, etc.
Establishes accounts using current library system (currently ALMA), corresponds via phone, email, and in-person, with academic departments, library subject liaisons, and community patrons to establish the appropriate type of accounts.
Working with the Access Services Librarian, proposes and implements changes to library privileges.
Coordinates with other Access Services staff and the Core Applications Team to establish reports using library system (ALMA) and reports management system, including Emory affiliate and guest accounts.
Performs quality control on patron data. Follows up on patron claims, maintains item and patron accuracy in library system. Utilizes system reports, as well as student financial services system (OPUS), and faculty/staff monitoring system (AINQ) to identify and prioritize problem accounts. Performs follow-up invoicing of patrons who have not responded to automatic billing notices
Coordinates with subject liaisons and university departments to arrange accounts for summer program participants. Gives introduction to library accounts and services to visiting scholars and fellows. Serves as point person for coordinating accounts for summer program patrons.
Administers all aspects of Access Services: Circulation, Interlibrary Loan/Document Delivery Services, Course Reserves, and Stacks Management in the Science Commons located in the Atwood Chemistry Building.
Oversees hiring, training and supervision of student employees.
Staffs public service points as needed to assist patrons with basic needs, including checkouts, returns, renewals, hold requests, Interlibrary Loan pickups/returns, account information, and equipment use.
Staffs virtual reference services answering general reference questions and referring patrons to subject liaisons for advanced consultations when warranted.
Acts as backup for other staff as needed
May develop and direct special projects as assigned and prioritized by supervisors related to patron accounts or user services.
Develops and communicates policies and procedures; conducts testing and/or training for workflows, resolves issues, creates and maintains documentation and training materials.
May train unit staff and others in new and changing standards, use of related software and utilities
Participates in library and university working groups, committees, and professional development activities as needed to support the changing environment of the library and the academic community
Follows established policies, procedures, and precedent of the Unit in meeting organizational goals and objectives
Contributes to the Unit's efficiency and effectiveness through personal productivity, persistent teamwork, professional conduct, a positive attitude, and participation in solution processes
Understands and accepts the change process and how it will impact daily activities; ability to change strategies/behaviors in response to changing priorities and conditions
Adapts to and learns new software to support innovation
Bachelor's degree in a related field and three years of related experience, OR equivalent combination of experience, education, and training.
Requires one or more of the following: computer skills, special skills or a proficiency in a foreign language.
Experience providing and managing library services with evidence of progressively increasing scope of responsibility in a large academic or research institution library and evidence of successful record of leadership and ability to foster an organization-wide perspective that ensures effective stewardship of available resources.
Experience in supervising and managing student employees including coaching, motivating, and mentoring.
NOTE: Position tasks are generally required to be performed in-person at an Emory University location. Remote work from home day options may be granted at department discretion. Emory reserves the right to change remote work status with notice to employee.
Emory Supports a Diverse and Inclusive Culture
Emory University is dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status. Emory University does not discriminate in admissions, educational programs, or employment on the basis of any factor stated above or prohibited under applicable law. Students, faculty, and staff are assured of participation in University programs and in the use of facilities without such discrimination. Emory University complies with Executive Order 11246, as amended, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity and affirmative action. Emory University is committed to achieving a diverse workforce through application of its affirmative action, equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Inquiries regarding this policy should be directed to the Emory University Department of Equity and Inclusion, 201 Dowman Drive, Administration Building, Atlanta, GA 30322. Telephone: 404-727-9867 (V) | 404-712-2049 (TDD).
Emory University is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Department of Accessibility Services at 404-727-9877 (V) | 404-712-2049 (TDD). Please note that one week advance notice is preferred.
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Job Number 66219
Job Type Regular Full-Time
Division Emory University Libraries
Department EUL: Access Services
This position may involve the following Health and Safety issues: Not Applicable
Job Category Library Services
Location : Name Emory Campus-Clifton Corridor
Campus Location (For Posting) : Location US-GA-Atlanta
Emory Healthcare/Emory University
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