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Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the diversity and excellence of our academic community.

Description

The Senior Network Engineer is a central university office position responsible for supporting a highly available, secure, and fast network to enable the business and to anticipate and plan for future needs.

JOB DESCRIPTION:

• Responsible for senior-level management and maintenance of the companies' LAN/WAN environment and computer systems including participation and oversight of daily upkeep and administration of the companies' network infrastructure and computer systems.

• Designs and implements voice, data, and transport systems.

• Applies advanced troubleshooting and problem solving to complex network problems.

• Collaborates with others for active maintenance and future growth.

• Sets policies, guidelines, and establishes best practices for active maintenance and future growth.

• Responsible for the design, planning, implementation, troubleshooting, and maintenance of the companies' network infrastructure and architecture.

• Installs, configures, maintains, and troubleshoots network services and devices.

• Interacts with customers to resolve network issues.

• Performs inspections and upgrades.

• Develops and maintains documentation.

• Has the aptitude to perform troubleshooting, testing, scripting and coding and demonstrates leadership and mentoring of less-experienced engineers.

• Reports to the NOC Manager, or the Run or Build Manager of Network Services.

• Performs other duties as required.

ADDITIONAL JOB DUTIES:

• Design, develop, and maintain web applications using Python frameworks (Django, Flask, Pyramid) and the LAMP stack in a mixed environment.

• Create CLI tools for network management and automation.

• Implement front-end interfaces using JavaScript and TW Bootstrap.

• Conduct code reviews, unit testing, and integration testing to ensure robust and scalable applications.

• Collaborate with cross-functional teams to define, design, and ship new features.

• Maintain and improve the performance, quality, and responsiveness of the applications.

• Document all phases of the development process, from requirements gathering to deployment.

• Stay current with emerging trends in software development and suggest improvements to processes and technologies

• Operate and support monitoring and automation software for event detection, notification, and incident generation across all Emory University IT services.

• Proactively and reactively respond to issues in enterprise monitoring and automation software.

• Utilize fault isolation and repair techniques to swiftly identify root causes.

• Perform regular application and system maintenance, including software patching, failover testing, and data management. Generate and create reports for monitored services.

• Address investigation requests for missed events and collaborate with customers to develop new monitoring solutions to bridge gaps.

• Monitor ticketing queues and applications; develop software and tools to optimize network and application monitoring and performance.

• Act as a subject matter expert in monitoring services, supporting IT staff in troubleshooting and implementing new monitoring solutions.

• Document user guides, monitor deployment processes, and train IT and service desk staff in monitoring software and automation.

• Monitor, review, assign, and resolve trouble tickets within Service Level Management guidelines.

• Respond to alert notifications from monitoring tools to mitigate potential issues.

• Perform troubleshooting to identify and resolve issues.

• Interact with IT departments and customers for issue resolution, providing status updates and evaluating solutions.

• Follow up with customers to ensure testing of solutions and application functionality.

• Review work orders for accuracy, ensuring all requirements are met for completing tasks and resolving issues within set deadlines.

• Undertake additional responsibilities as required

MINIMUM QUALIFICATIONS:

• A bachelor's degree in computer science, computer engineering, or related field, and seven years of related IT experience, OR an equivalent combination of education, training, and experience.

PREFERRED QUALIFICATIONS:

• Proficiency in web application development with a focus on Python frameworks, including Django and Flask.

• Versatile experience in web application development using PHP, ranging from PHP5 to PHP8+(stable) in diverse environments.

• Proficient with server technologies, specifically Apache and NGINX.

• Knowledge of database management systems including MySQL, MariaDB, and OracleDB.

• Proficient in front-end development, utilizing JavaScript (ES6) and TWBootstrap (versions 3 and above, up to 5+(stable)).

• Well-versed in IT service and network monitoring tools and methodologies, demonstrating a strong understanding of their application and best practices.

NOTE: This role will be granted the opportunity to work from home regularly but must be able to commute to Emory University on a flexible weekly schedule based upon business needs. Schedule is based on agreed upon guidelines of department. This role requires residency in the state of GA. Emory reserves the right to change remote work status with notice to employee.

Emory Supports a Diverse and Inclusive Culture

Emory University is dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status. Emory University does not discriminate in admissions, educational programs, or employment on the basis of any factor stated above or prohibited under applicable law. Students, faculty, and staff are assured of participation in University programs and in the use of facilities without such discrimination. Emory University complies with Executive Order 11246, as amended, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity and affirmative action. Emory University is committed to achieving a diverse workforce through application of its affirmative action, equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Inquiries regarding this policy should be directed to the Emory University Department of Equity and Inclusion, 201 Dowman Drive, Administration Building, Atlanta, GA 30322.

Emory University is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Department of Accessibility Services at 404-727-9877 (V) | 404-712-2049 (TDD). Please note that one week advance notice is preferred.

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Job Number 126855

Job Type Regular Full-Time

Division Office Information Technology

Department OIT: Network Tools & Monitorng

This position may involve the following Health and Safety issues: Not Applicable

Job Category Information Technology

Campus Location (For Posting) : City Atlanta

Location : Name Emory Campus-Clifton Corridor