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Emory Healthcare/Emory University Supervisor, Custodial Services in Atlanta, Georgia

Discover Your Career at Emory University

Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the diversity and excellence of our academic community.


The Custodial Supervisor is responsible for overseeing and delivering quality and reliable custodial services to the academic, administrative, and residential units on all of Emory University's campuses.


  • Supports the programmatic and operational strategy for achieving departmental goals. Directly supervises staff in the delivery of custodial program necessary to clean facilities in the most efficient and effective manner.

  • Conducts Daily Quality Assessment to ensure service delivery is meeting the established Service Level Agreement.

  • Assists the Manager in developing priorities to realize departmental objectives.

  • Manages workload across the unit to ensure a timely and quality response to requests for service, and determines the most effective manner to allocate resources during periods of peak demand.

  • Administers performance standards to meet the service expectations of a broad client base and productivity measures to identify and track progress and customer satisfaction.

  • Continually assesses performance through established standards and applies corrective measures as required.

  • Coordinates development and implementation of custodial programs, routines, and schedules.

  • Analyzes feedback and adjusts programs, schedules, and service requirements accordingly.

  • Supports the Manager and works closely with other managers and supervisors across Facilities Management to ensure a well-coordinated effort to maximize the provision of services.

  • Promotes a safe work environment.

  • Assists in managing parts and materials inventories for the Area to ensure adequate stocking levels.

  • Participates in the hiring, training, evaluation, development, and termination of staff as required.

  • Evaluates and makes recommendations on equipment, supplies, and procedures. Performs other related duties as required.


  • A high school diploma or equivalent and five years of related experience required, preferably in a large and complex organization, which includes at least one year of experience in a lead or supervisory role.

  • At least two years of college coursework is preferred.

  • Excellent interpersonal and written communication skills are required.

  • Positions in this classification may require a valid Georgia driver's license and an insurable driving record.

  • Knowledge of all Microsoft Office software, proficient in Word, Excel, Outlook.

NOTE: Position tasks are required to be performed in-person at an Emory University location; working remote is not an option. Emory reserves the right to change this status with notice to employee.

Emory Supports a Diverse and Inclusive Culture

To ensure the safety of our campus community, the COVID-19 vaccine is required. For more information on the University and Hospital policies and potential exemptions, please see our website.

Emory University is dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status. Emory University does not discriminate in admissions, educational programs, or employment on the basis of any factor stated above or prohibited under applicable law. Students, faculty, and staff are assured of participation in University programs and in the use of facilities without such discrimination. Emory University complies with Executive Order 11246, as amended, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity and affirmative action. Emory University is committed to achieving a diverse workforce through application of its affirmative action, equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Inquiries regarding this policy should be directed to the Emory University Department of Equity and Inclusion, 201 Dowman Drive, Administration Building, Atlanta, GA 30322. Telephone: 404-727-9867 (V) | 404-712-2049 (TDD).

Emory University is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Department of Accessibility Services at 404-727-9877 (V) | 404-712-2049 (TDD). Please note that one week advance notice is preferred.

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Job Number 83748

Job Type Regular Full-Time

Division Campus Services

Department FM BSVC-Area 7

This position may involve the following Health and Safety issues: Not Applicable

Job Category Facility Support & Building Maintenance

Campus Location (For Posting) : City Atlanta

Location : Name Emory Campus-Clifton Corridor