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Emory Healthcare/Emory University Supervisor of Clinical Research Accounts in Atlanta, Georgia

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Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future.We welcome candidates who can contribute to the diversity and excellence of our academic community.


This is a central university job which reports to the Assistant Director of Clinical Research Accounts in the Office for Clinical Research (OCR) and supervises a multi-disciplinary team of Clinical Research Finance Managers (CRFM).


  • Actively supports the OCR Leadership Team and all departmental initiatives.

  • Oversees clinical research study invoicing, accounts receivable, accounts payable and all related clinical trial financial responsibilities.

  • Ensures financial records are maintained, monitoring data integrity and compliance.

  • Provides oversight to the assigned CRFMs for each study to facilitate timely and accurate review and reconciliation of the study account.

  • Responsible for the thorough review of complex study protocols, Informed Consent Documents (ICDs), and Clinical Trial Agreements (CTA) to determine which items and services are billable to the grant according to the Prospective Reimbursement Analysis (PRA) to ensure research billing compliance.

  • Works with the study team to identify all the reimbursable expenses associated with the research study and verifies visits are kept current by the study team within ERMS Visit Tracking.

  • Provides consistent and timely invoicing of industry sponsors.

  • Verifies all clinic and hospital charges for each date of service assessed to the grant account to ensure alignment with the PRA, and promptly initiates charge corrections, if needed.

  • Tracks payments owed for both invoiceable and non-invoiceable items, (e.g. eCRF verification, enrollment, milestones).

  • Receives checks directly from the sponsor and verifies monies deposited into the correct study accounts.

  • Processes vendor payments, subject stipends, and travel reimbursements. Captures and documents all accounts receivable (actual and encumbered) for industry-supported clinical research.

  • Serves as the central resource for the research community to provide authoritative expertise and guidance on industry sponsored invoicing, accounts receivable, accounts payable, Invoicing database, and ERMS Visit Tracking. Screens and interviews applicants, making recommendations to the Assistant Director.

  • Defines qualifications and performance expectations for staff positions based upon departmental and team goals, and re-evaluates over time.

  • Conducts mid-year performance conversations with each staff member to discuss progress of individual and team goals.

  • Manages study assignments for equitable distribution among team members, effectively prioritizes tasks, and follows up to ensure completion of studies in a compliant and timely manner.

  • Actively demonstrates facilitative leadership to foster productive teamwork through coaching, mentoring, and counseling.

  • Effectively applies problem solving, team building, and decision-making methods in daily operations.

  • Identifies, establishes, and evaluates continuous quality improvement standards and processes within the Invoicing Team.

  • Facilitates the development of standard operating procedures and reviews annually, updating accordingly.

  • Keeps up-to-date on current events in the regulatory environment and fosters within the Invoicing Team.

  • Actively identifies continuous educational and developmental opportunities to improve knowledge and performance of self and team.

  • Works collaboratively and develops effective working relationships with Investigators, key study personnel, and applicable external entities (e.g. industry sponsors) to accomplish departmental and team goals.

  • Promotes superior customer service to effectively meet the needs of internal and external customers.

  • Assists with user design, testing, and training of computer-based invoicing systems.

  • Identifies software bugs and enhancements, and coordinates resolution and development with Information Technology.

  • Performs related responsibilities as required.


  • Bachelor's degree in business administration, finance, a healthcare, scientific or related field and seven years of experience in research administration, health-related field, accounting, or business which includes clinical research experience.

  • An equivalent combination of education, training, and experience will be considered for candidates without a bachelor's degree.

  • Strong project management, facilitative leadership, detail orientation, organizational, customer service, and oral and written communication skills.

  • Knowledge of Emory's ERMS, HealthQuest, and GE Centricity systems is highly desirable.

  • Proficient working knowledge of Microsoft Office Suite including Excel and Access. Strong knowledge of clinical process, medical terminology, and the clinical research life cycle.

  • Certification in Healthcare Research Compliance through the Health Care Compliance Association is strongly preferred within five years of hire.

  • Working knowledge of multiple IT systems (eIRB, Compass, GE Centricity, HealthQuest, ERMS, Oncore, CDW, PowerTrials) desirable.

NOTE: This role will be granted the opportunity to work from home temporarily during the COVID-19 pandemic, with intent to return to an Emory University location in the future. Emory reserves the right to change this status with notice to employee.

Emory Supports a Diverse and Inclusive Culture

Emory University is dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status. Emory University does not discriminate in admissions, educational programs, or employment on the basis of any factor stated above or prohibited under applicable law. Students, faculty, and staff are assured of participation in University programs and in the use of facilities without such discrimination. Emory University complies with Executive Order 11246, as amended, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity and affirmative action. Emory University is committed to achieving a diverse workforce through application of its affirmative action, equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Inquiries regarding this policy should be directed to the Emory University Department of Equity and Inclusion, 201 Dowman Drive, Administration Building, Atlanta, GA 30322. Telephone: 404-727-9867 (V) | 404-712-2049 (TDD).

Emory University is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Department of Accessibility Services at 404-727-9877 (V) | 404-712-2049 (TDD). Please note that one week advance notice is preferred.

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Job Number 57710

Job Type Regular Full-Time

Division Exec.V.P. for Health Affairs

Department Office for Clinical Research

This position may involve the following Health and Safety issues: Not Applicable

Job Category Research & Research Administration

Location : Name Emory Campus-Clifton Corridor

Campus Location (For Posting) : Location US-GA-Atlanta