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Emory University Technical Support Assistant in Atlanta, Georgia

Description

Job Description:

Student Digital Life, part of Emory’s Libraries and Information Technology Division, is seeking a full-time post-graduate intern to function as a Technical Support Specialist in TechLab, our makerspace and emerging technologies lab, for the period running from June 2019 through August 2020.

Located in the heart of Emory’s campus within the Computing Center at Cox Hall, TechLab’s mission is to provide the tools, space, and expertise for students to bring their ideas to life. We focus primarily on tools that “do the work for you,” such as 3D printing, CNC routing, and other activities in which users set up equipment properly and then let things run. TechLab operates as a walk-in facility, maintaining open hours during which all are welcome to tinker and explore. We also hold regular workshops and events to provide learning opportunities for students and introduce them to tools and techniques they might otherwise not have a chance to try out, all in an encouraging, relaxed environment. More information about TechLab can be found at it.emory.edu/sdl/studyproductionspaces/tech-lab/index.html.

The intern will work closely with the TechLab Coordinator supporting the day-to-day operations of TechLab. Responsibilities for this position will include but are not limited to:

  • Marketing assistance . We seek to expand our reach and streamline our marketing process. The TechLab intern will manage our Facebook, Twitter, and Instagram accounts; update our LibCal and Trumba calendaring systems; work with campus building owners and student groups to post paper flyers; create digital signs; and connect with ResLife groups and campus publications to ensure regular communications to the student body.

  • Building partnerships . We are always looking to collaborate with faculty, departments, and student organizations to create impactful programming. The intern will identify potential campus partners, seek collaboration opportunities, coordinate events and projects, and assess outcomes.

  • Workshop development. The intern will help build a library of appropriate and engaging workshop content that can be used on a recurring basis. The intern will design curricula that future staff will be able to follow with minimal effort and iterate as needed. In addition, the intern will create a rubric and evaluation system that can be implemented for all workshops to better measure effectiveness, engagement, and return rates.

  • Daily operational support. The intern will help manage the student staff and the space itself. The intern will also act as Tier 2 support for issues that arise in the space or with its equipment, such as CNC cutting tools, 3D printers, electronics and soldering equipment, micro-controllers, and hand tools. This level of support may involve updating and/or improving documentation, teaching others how to use the equipment, enforcing policies and procedures, and maintaining a safe working environment.

  • Exhibit curation. The intern will create exhibit and/or “show and tell” content that can be displayed within TechLab and the Computing Center or rotated among other facilities as such opportunities arise. Content includes example projects that may be completed within our spaces by a single maker, collaborative projects involving our campus partners, and community projects that encourage contributions from multiple makers.

This position is a *15-month term assignment working 40 hours per week paying $15.00/hour plus healthcare benefits, paid leave and holidays. Some nights and weekends may be required during particularly busy times of the academic year.*

Minimum Qualifications:

  • Bachelor’s degree or an equivalent combination of education, training, and experience

  • Able to lift 30 pounds

JOB DESCRIPTION: Provides basic technical support and training to staff who use personal computers. Installs and maintains hardware and software. Responds to, researches and resolves inquiries of a routine nature regarding various software applications. May assist other information technology staff in the quality assurance testing of newly developed software applications.

MINIMUM QUALIFICATIONS: A high school diploma or equivalent. One year of computer applications experience.

Emory University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all applicable Federal and Georgia State Laws, regulations, and executive orders regarding nondiscrimination and affirmative action in its programs and activities. Emory University does not discriminate on the basis of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran’s status.

Additional Details

Preferred Qualifications:

  • Experience working in a makerspace, museum education space, or fabrication space

  • Experience building educational content to be used by persons of various skill levels

  • Coding experience with languages such as Python, Java, or other scripting languages used on devices such as Arduino and Raspberry Pi

  • Experience supervising or mentoring others

  • Excellent interpersonal and communication skills

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Job Number 34133

Job Type Regular Full-Time

Division LITS: Library and IT Services

Department LITS: Teaching & Learning Tech

This position may involve the following Health and Safety issues: Not Applicable

Job Category Information Technology

Emory University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all applicable Federal and Georgia State laws, regulations, and executive orders regarding nondiscrimination and affirmative action in its programs and activities. Emory University does not discriminate on the basis of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status. Inquiries about this statement should be directed to the Office of Equity and Inclusion, 201 Dowman Drive, Administration Bldg, Atlanta, GA 30322

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