Emory University Application Support Analyst III in Decatur, Georgia


JOB DESCRIPTION: Analyzes, codes/configures, and tests applications. Develops applications specifications. Implements developed applications and provides customer support of applications. Serves as the technical lead for a variety of applications. Performs other related duties as required.

MINIMUM QUALIFICATIONS: A bachelor's degree and two years of IT experience, OR an equivalent combination of education, training, and experience. Positions in this classification may require a knowledge of one or more programming languages and/or a knowledge of an application and application tools.

Additional Responsibilities

  • Support library-related applications and systems.

  • Collaborate on test and review of other team member’s output.

  • Collaborate on effective incident management.

  • Collaborate on continual service improvement.

  • Provide advice to team leads and staff about the structure, functionality and optimization of library applications and systems in supporting the work of the Library.

  • Communicate with vendors when appropriate for problem resolution.

  • Develop, test and implement technical solutions. Coordinate application test plans and conduct unit, integration and system testing.

  • Identify and document system bugs and feature requests.

  • Analyze, modify and maintain existing applications.

  • Perform release and version upgrades.

  • Work closely with team members to provide feedback and input to help improve systems and products.

  • Develop and maintain technical documentation in support of applications.

  • Observe standards and guidelines.

  • Identify training needs or requirements individually

Professional Responsibilities

  • Maintains up-to-date professional knowledge and skills in areas related to primary job assignment as well as maintains general knowledge of current trends in higher education, academic libraries, and information and educational technology;

  • Participates in library and campus committees as appropriate;

  • Engages with relevant library technology communities (Code4Lib, Samvera, ELUNA/IGeLU, etc.);

Preferred Qualifications

  • Five or more years of experience as technology staff in libraries.

  • Experience with integrated library systems, repositories, and related library technology products (such as Alma, Primo, Samvera, etc.);

  • Knowledge of library descriptive metadata formats (MARC, Dublin Core, EAD, etc.)

  • Experience providing technical support to customers using cloud platform products, cloud solutions and APIs.

  • Experience with ITIL concepts and practices; OR experience with project management practices; OR experience with agile software development practices.

  • Knowledge of bash, javascript, python, or ruby AND experience with versioning control tools (eg. Git/GitHub).

  • Knowledge of server operating systems.

Additional Details

Diversity Statement

Emory Libraries recognize diversity, equity, and inclusion as core values integral to achieving our mission to enrich the quality of life and advance intellectual discovery by connecting people of diverse backgrounds and experiences. We champion an inclusive work environment through competency training, reassurance of personal growth, restorative communication practices, and diverse recruitment and retention. We offer exhibits, collections, programming, and research assistance that speaks to the rich needs and identities of patrons from the Emory community and beyond. We encompass opportunities that strengthen these values. We invite you to bring your true self to the library and feel welcomed when you arrive.

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Job Number 24024

Job Type Regular Full-Time

Division LITS: Library and IT Services

Department LITS: Core Systems

This position may involve the following Health and Safety issues: Not Applicable

Job Category Information Technology

Emory University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all applicable Federal and Georgia State laws, regulations, and executive orders regarding nondiscrimination and affirmative action in its programs and activities. Emory University does not discriminate on the basis of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status. Inquiries about this statement should be directed to the Office of Equity and Inclusion, 201 Dowman Drive, Administration Bldg, Atlanta, GA 30322