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Emory University Communications Specialist I (LITS) in Decatur, Georgia

Description

Installs, activates and repairs campus voice, data and wireless services. Responds to work orders (WOs) and trouble tickets to perform moves, adds, changes and installs and to repair interrupted service. Installs communications wiring and labels and performs testing in accordance with internal IT and Industry standards. Interacts with Coordinators and customers to clarify work details and to troubleshoot issues. Interacts with Switch Technicians and Data Engineers to resolve issues with installs, repairs and port assignments. Utilizes automated tracking and management tools (e.g., MySoft, etc.) to update status, report details and to complete work assignments. Interacts with Operations Center staff to resolve network issues and service interruptions. Interacts with customers to determine needs and issues.

Provides equipment demonstrations to explain operations. Maintains on-call status to ensure 24 x 7 coverage and to respond to emergencies. Interacts with Coordinators to initiate on-site changes to WOs and to maintain flexibility. Performs on-site customer walk-throughs to assist with developing effective WOs. Prepares for moves to coordinate equipment needs, clarify instructions and gather resources (e.g., department staff, etc.).

Moves communications services to provide existing service levels at new locations. Establishes new voice and data connections to provide customers with new service. Interacts with Coordinators to update and change WO instructions. Conducts wiring installs to provide connections from communications closets to the workspace. Inspects communications closets to ensure security, safety and cleanliness. Evaluates communications closet configurations to recommend data switch port upgrades. Maintains FS vehicles to ensure safety and operability.

Maintains campus emergency and elevator phones to ensure service levels and safety. Maintains personal FS toolkit bags to ensure tool functionality and to ensure tool bags are sufficiently equipped for meeting WO demands. Utilizes MySoft to update WOs and to document and track work status for meeting service level requirements. Applies accurate prices for work performed to WOs to ensure proper billing. Closes out trouble tickets to verify issues have been corrected.

PREFERRED: A high school diploma and two years of relevant IT experience, OR an equivalent combination of education, training, and/or experience. Building Industry Consulting Services, Int'l minimum level 1. Ability to lift up to 50lbs. Ability to bend, stoop, and twist. Valid Georgia driver's license and an insurable driving record.

UNIVERSITY JOB DESCRIPTION: This is a central university office position Supports and assists with installs and activations and repairs campus voice and data services. Responds to work orders (WOs) and trouble tickets to perform moves, adds, changes and installs and to repair interrupted service. Supports communications wiring installs, labeling and testing in accordance with internal IT and Industry standards. Interacts with Coordinators and customers to clarify work details and to troubleshoot issues. Utilizes automated tracking and management tools to update status, report details and complete work assignments. Interacts with customers to determine needs and issues.

Assists with equipment demonstrations to explain operations. Interacts with Coordinators to initiate on-site changes to WOs and to maintain flexibility. Performs on-site customer walk-throughs to assist with developing effective WOs. Prepares for moves to support equipment needs, clarify instructions and gather resources (e.g., department staff, etc.). Assists with moves of communications services to provide existing service levels at new locations. Supports new voice and data connections to provide customers with new service. Interacts with Coordinators to update and change WO instructions.

Assists with wiring installs to provide connections from communications closets to the workspace. Inspects communications closets to ensure security, safety and cleanliness. Evaluates communications closet configurations to recommend data switch port upgrades. Maintains FS vehicles to ensure safety and operability. Maintains campus emergency and elevator phones to ensure service levels and safety.

Maintains personal FS toolkit bags to ensure tool functionality and to ensure tool bags are sufficiently equipped for meeting WO demands. Utilizes MySoft to update WOs and to document and track work status for meeting service level requirements. Updates MySoft records to maintain accurate and up-to-date information. Applies accurate prices for work performed to WOs to ensure proper billing. Closes out trouble tickets to verify issues have been corrected. Utilizes Microsoft Excel to build spreadsheets for data port assignments. Utilizes applications to print labels for phones. Performs related responsibilities as required.

MINIMUM QUALIFICATIONS: A high school diploma and one year of relevant IT experience, OR an equivalent combination of education, training, and/or experience. Ability to lift up to 50lbs. Ability to bend, stoop, and twist. Valid Georgia driver's license and an insurable driving record.

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Job Number 31559

Job Type Regular Full-Time

Division LITS: Library and IT Services

Department LITS: Field Services

This position may involve the following Health and Safety issues: Not Applicable

Job Category Information Technology

Emory University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all applicable Federal and Georgia State laws, regulations, and executive orders regarding nondiscrimination and affirmative action in its programs and activities. Emory University does not discriminate on the basis of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status. Inquiries about this statement should be directed to the Office of Equity and Inclusion, 201 Dowman Drive, Administration Bldg, Atlanta, GA 30322

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