Emory University Desktop Specialist, Senior in decatur, Georgia

Description

JOB DESCRIPTION: Analyzes, designs, recommends, and implements micro-based Local Area Networks. Installs and configures Local Area Network servers and related hardware and software. Analyzes, designs, recommends and implements workstation connectivity. Consults with and assists with system enhancements and modifications. Provides technical support, documentation, project implementation management, and design modifications to meet business objectives. Troubleshoots desktop and connectivity problems.

Prior experience with audiovisual and collaborative technology configurations for presentations, conferences, and training preferred.

MINIMUM QUALIFICATIONS: Five years of information technology experience OR a bachelor's degree and three years of information technology experience.

Additonal Details

*This is an Exempt position. Employees in this position are paid a salary on a monthly basis and are not eligible to receive overtime pay.

POSITION DESCRIPTION

Analyzes, designs, recommends, and implements micro-based Local Area Networks. Installs and configures Local Area Network servers and related hardware and software. Analyzes, designs, recommends and implements workstation connectivity. Consults with and assists with system enhancements and modifications. Provides technical support, documentation, project implementation management, and design modifications to meet business objectives. Troubleshoots desktop and connectivity problems.

BACKGROUND:

The Task Force for Global Health is an Emory University affiliate located in Decatur, GA. Its eight programs focus on building robust public health systems that serve all people. Program areas include neglected tropical diseases, vaccines, and health systems strengthening. The Task Force for Global Health was recognized for its extraordinary contributions to alleviating human suffering with the 2016 Conrad N. Hilton Humanitarian Prize, the world's largest award of its kind. The Task Force is ranked among the largest nonprofits in the United States due to billions of dollars annually of in-kind contributions of medicines from major pharmaceutical companies.

PREFERRED QUALIFICATIONS:

  • Ten years of experience providing help desk support to customers in a Windows operating system environment

  • Five years of experience troubleshooting connectivity issues

  • Five years of experience administering Google Apps

  • Must have at least three years experience with each of the below technology: Microsoft Office Suite (2007-2016) | Windows Servers (2008-2012)

  • Motivated to learn and implement solutions to help customers work more efficiently

  • Microsoft certification a plus

  • Be able to lift up to 50 lbs of bulky equipment

PRIMARY RESPONSIBILITIES

Senior Desktop Specialist provides technical support, documentation, and design modifications to meet the needs of all Task Force programs. Responsible for all desktop and laptop network connectivity, Voice Over IP communications (VOIP), standard business applications, multifunction printers, copiers, faxes, scanners, and some Windows server administration. Research and provides technical guidance to customers served. Other responsibilities include:

  • Supports end-users with desktop applications (Microsoft Office 2007-2016, etc…) issues, file-sharing printers, scanners, and any other Task Force standard applications

  • Keeps all computers current with Windows OS patches and antivirus definitions

  • Installs software and hardware on laptops and desktop computers

  • Moves computers, phones, and other IT equipment between offices

  • Administer and maintains physical servers and databases, web site, virtual servers and storage environments

  • Provides support to local and remote users

  • Implements approved security policies based on industry best practices and direction from leadership

  • Develops product documentation including system reports, technical and operational documentation and status reports

  • Creates and execute scripts and batch files

  • Provides support to local and remote user accounts as well as guests here at the Task Force

  • Supports and trains staff on Google G Suite Apps, including Gmail, Calendar, Drive, File Stream and Team Drive.

  • Supports communication and collaboration systems. Specifically RingCentral VOIP, Deskphone, Softphone, Meeting, Conference and Glip set-up and usage.

  • Implements and make recommendations to improve technical processes

  • Create and deactivate user accounts using Active Directory and Google G Suite administration

  • Adds new users to Replicon and deactivate old users

  • Meets with different vendors for products or software procurement

  • Assist with training and troubleshooting in Replicon

  • Provides IT orientation to new staff

  • Installs and supports Windows 10 and Apple operating systems

  • Participates fully as a member of the Task Force for Global Health by contributing, assisting and participating in projects, activities and initiatives as requested by management

TRAVEL

Zero to 5 percent domestic and international travel

MINIMUM QUALIFICATIONS

Five years of information technology experience OR a bachelor's degree and three years of information technology experience.

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Job Number 18588

Job Type Regular Full-Time

Division Affiliated Organizations

Department Task Force for Global Health

This position may involve the following Health and Safety issues: Not Applicable

Job Category Information Technology

Emory University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all applicable Federal and Georgia State laws, regulations, and executive orders regarding nondiscrimination and affirmative action in its programs and activities. Emory University does not discriminate on the basis of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status. Inquiries about this statement should be directed to the Office of Equity and Inclusion, 201 Dowman Drive, Administration Bldg, Atlanta, GA 30322