Emory University IT Product Manager in Decatur, Georgia


The Library and Information Technology Services (LITS) Product Manager for the AWS at Emory Service will partner with the LITS AWS Cloud Solutions Engineer. Together, they will engage with Emory faculty and staff to help them setup, learn and utilize the AWS at Emory Service – Emory’s secure and customized Amazon Web Services Cloud environment. By staying ahead of Emory users’ evolving requirements for powerful computing and storage, and recommending solution sets to fulfil them, the LITS Product Manager for the AWS at Emory Service willfacilitate the advancement of science, education, and service across the University.

The LITS Product Manager takes ownership and manages the assigned product through all phases of the product life cycle. Communicates and coordinates with stakeholders on proposed solutions, roadmap, and timeline for delivery. Serves as a product expert, providing user support and initial solution consultation, in alignment with industry best practices and use cases and workflows specific to the Emory academic environment.

MINIMUM QUALIFICATIONS: Bachelor's degree in computer science, information technology or related field and three years of product management or equivalent combination of education, training, and experience. Advanced level proficiency in MS­Office including Word, Excel, and PowerPoint.

PREFERRED QUALIFICATIONS:Experience working within a health, research, or academic institution highly preferred. Working knowledge of cloud infrastructure technologies is required. AWS Certified Practitioner or related experience a plus.

JOB DESCRIPTION: Researches, defines, prioritizes and documents product requirements, user stories and design for feature enhancements for existing and new application modules while considering the needs of existing customers, competitive market offerings and our overall company strategy. Takes ownership and manages assigned product through all phases of product life cycle. Drives the process of working with and prioritizes inputs from multiple constituents including customers, professional services consultants, support personnel, sales, and development. Documents defined requirements, user stories, mock-ups/design on in-house Wiki as the source of detailed requirements for development, Q/A and documentation. Communicates and coordinates with constituents on proposed solutions, status and timeline for delivery. Delivers internal and external product training on new feature enhancements or modules. Participates in speaking engagements or product demonstrations as needed. Manages the defect resolution process including project management, requirements gathering and testing and customer communication throughout the release. Serves as a product expert, and understands the market and user workflow. Collaborates with IT staff to deliver solutions to meet end user and market needs. Monitors performance of solutions through metrics including customer satisfaction surveys. Identifies enhancements and owns the product backlog. Understands market trends and technology advancements; Incorporates knowledge into product plans. Conceptualizes new products or features for development based on customer awareness and/or research. Contributes to the strategic and operational planning for the solutions team. Maintains vendor relationship management with OTS products to ensure an accurate understanding of the product roadmap and upgrade schedule. Performs related responsibilities as required.

MINIMUM QUALIFICATIONS: Bachelor's degree in business, marketing or related field and three years of product management, business analysis, business relationship management and software development experience OR an equivalent combination of education, training and experience. Master's degree in business preferred. Strong knowledge of operating systems, databases, and application layer technologies support to troubleshooting and identify issues. Demonstrated ability to collaborate with and influence others, resolve conflicts, and lead a Product Delivery Team. Demonstrates advanced level proficiency in MS-Office including MS-Word, MS-Excel, MS-PowerPoint and MS-Project Server.

Additional Details

Additional details:

  • Establish collaborative relationships with Emory faculty and staff.

  • Meet with faculty and staff to understand business and scientific requirements and initiate engagement with the product.

  • Coordinate requests for information or support with relevant IT areas of responsibility.

  • Deliver internal and external up-to-date product training and documentation on existing and new features.

  • Stay abreast of vendor’s roadmap and current with new training and certifications.

  • Develop and suggest product strategies aligned with business needs and support resource availability.

  • Provide end-user support, manage support queue and communicate product-related incidents and events to user community.

  • Ensure product availability, timely maintenance and incident resolution, and compliance with Emory security policies, in partnership with relevant IT areas of responsibility.

  • Track and analyze engagement, utilization and support metrics.

Skills, Abilities, and Technical Knowledge

  • Background in IT technologies and customer solutions.

  • Strong understanding of the product lifecycle.

  • Experience working with relational databases such as Oracle, MySQL or Microsoft SQL Server.

  • Experience working with cloud technologies such as AWS, Azure or Google, including administration and development activities.

  • Intermediate knowledge of Linux and Microsoft operating systems. Command line and shells scripting experience is a plus.

  • Prior experience developing key performance indicators (KPI). Working knowledge of Tableau, Power BI, Qlik or other BI tools is a plus.

  • Prior experience managing collaborative, cross functional technical teams and vendor relationships.

  • Demonstrated change leadership skills (i.e., ability to effectively manage communication, negotiate successful outcomes, identify risks, engage correct stakeholders, etc.)

  • Strong analytical and problem-solving skills.

  • Excellent written and verbal communication skills.

  • ITIL foundations, Service Strategy, Service Design, Continual Service Improvement, PMP certification or related experience a plus.

  • Experience in defining and launching services or products and managing product budgets.

  • Process knowledge and process methodology background.

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Job Number 26555

Job Type Regular Full-Time

Division LITS: Library and IT Services

Department LITS: Product Management

This position may involve the following Health and Safety issues: Not Applicable

Job Category Information Technology

Emory University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all applicable Federal and Georgia State laws, regulations, and executive orders regarding nondiscrimination and affirmative action in its programs and activities. Emory University does not discriminate on the basis of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status. Inquiries about this statement should be directed to the Office of Equity and Inclusion, 201 Dowman Drive, Administration Bldg, Atlanta, GA 30322