Emory University Network Engineer I (LITS) in Decatur, Georgia

Description

JOB DESCRIPTION: This is a central university office position Assists with voice, data and wireless engineering for Emory Enterprise communications systems. Supports the configuration, installation, maintenance and troubleshooting of network services and devices. Interacts with customers and project teams to assist with network infrastructure designs, expansions and configurations. Interacts with users to explain and clarify communications systems technical issues for meeting business needs. Provides 24 x 7 on-call support to assist with restoring service. Contributes to documentation and diagrams of engineered solutions to ensure records of work performed are maintained. Assists with code upgrades to ensure software is up-to-date, install patches for system glitches and to upgrade equipment functionality. Inspects network equipment and equipment rooms to prevent environment-related issues and hardware failures. Performs equipment refreshes to provide sufficient customer capacity. Prepares basic scripts for monitoring equipment to provide accurate reporting and automation for troubleshooting. Assists with new switching equipment installs to meet system needs and growth demands. Supports legacy equipment upgrades to ensure communications systems are up-to-date, reliable and current with the latest technology. Assists with fiber, trunks and circuit installs to provide connectivity to new sites and systems. Supports voice and data applications installations to ensure communication services function as designed. Documents upgrades and installs to ensure activities details are accurately recorded. Responds to systems failures and alarms to ensure problems and errors are repaired and service level expectations are met. Monitors voice, data and wireless systems to ensure alerts and applications function properly. Participates in 24 x 7 incident response to ensure systems functionality and availability. Provides Technical Operations Center support to fulfill requests and to ensure network uptime. Performs related responsibilities as assigned.

Experience in ARUBA wireless and or AWS is a plus.

MINIMUM QUALIFICATIONS: High school diploma and two years of relevant IT experience in network engineering, PC hardware support, network server administration, voice technology engineering, OR an equivalent combination of education, training, and/or experience. Valid State of Georgia Driver's license and insurable driving record. DATE REVIEWED/CREATED/MODIFIED: 11/12/10 JB

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Job Number 23476

Job Type Regular Full-Time

Division LITS: Library and IT Services

Department LITS: Network Engineering Run

This position may involve the following Health and Safety issues: Not Applicable

Job Category Information Technology

Emory University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all applicable Federal and Georgia State laws, regulations, and executive orders regarding nondiscrimination and affirmative action in its programs and activities. Emory University does not discriminate on the basis of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status. Inquiries about this statement should be directed to the Office of Equity and Inclusion, 201 Dowman Drive, Administration Bldg, Atlanta, GA 30322