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Emory Healthcare/Emory University Supervisor, Business Operations - ESA in Decatur, Georgia


JOB DESCRIPTION: Supervises business office operations for a clinic section. Supervises non-clinical support staff, including but not limited to, front desk, call center, medical secretaries, medical records, precertification coordinators, and referral coordinators. Develops and manages to administrative goals and priorities consistent with departmental goals and priorities. Provides direction and leadership to ensure business office activities comply with policies and procedures. Interprets new directives, policies, and procedures and implements/communicates changes to appropriate staff. Supervises administrative and fiscal activities on behalf of a unit or section. This includes adhering to budgets and ensuring efficient use of human and material resources, as well as working through appropriate management channels to secure supplies and equipment related to operational needs. Analyzes data to identify areas of progress and/or trends; draws conclusions and develops recommendations for management consideration. Advocates and successfully implements change within department to improve efficiency/effectiveness of business or customer service; may include participating in or leading process improvement teams related to enhancing the ideal patient experience.


  • 5 years of related job experience, or bachelor's degree with 3 years of related experience.

  • 1 year of supervisory experience required. Proficient with word processing, spreadsheet, and presentation software applications.

PHYSICAL REQUIREMENTS (Light); 11-20 lbs, 0-33% of the workday (occasionally); 01-10 lbs; 34-66% of the workday (frequently) Negligible 67-100% of the workday (constantly), Lifting 20 lbs max, Carrying of objects up to 10 lbs , Occasional to frequent standing & walking; Occasional to frequent sitting; close eye work (computers, typing, reading, writing); Physical demands may vary depending on assigned work area and work tasks.

ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work environmental exposures include, but are not limited to: Blood-borne pathogen exposure. Bio-hazardous waste; Chemicals/gases/fumes/vapors, Communicable diseases, Electrical shock , Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks

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Division Emory Specialty Assoc

Campus Location Decatur, GA, 30030

Campus Location US-GA-Decatur

Department ESA Decatur Primary

Job Type Regular Full-Time

Job Number 68826

Job Category Clerical & Administrative

Schedule 8a-5p

Standard Hours 40 Hours

Emory Healthcare is an Equal Employment Opportunity employer committed to providing equal opportunity in all of its employment practices and decisions. Emory Healthcare prohibits discrimination, harassment, and retaliation in employment based on race, color, religion, national origin, sex, sexual orientation, gender identity or expression, pregnancy, age (40 and over), disability, citizenship, genetic information, service in the uniformed services, veteran status or any other classification protected by applicable federal, state, or local law.