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Emory Healthcare/Emory University Financial Counselor III- Full-time 8a-5p in Johns Creek, Georgia



  • The Financial Counselor III position supports The Emory Clinic outpatient and Patient Financial Services operations with overall care coordination for patients, serving as their primary point of contact for all customer service, administrative and scheduling needs.

  • They act as the liaison for the patient and family, working with both administrative and clinical staff from multiple departments to improve the patient's overall experience with Emory Healthcare.

  • Position enhances the patient experience by serving as the primary point of contact and administrative care coordinator for established patients and/or family members.

  • They ensure that all related patient appointments for an episode of care are secured in a timely manner and coordinated for patient convenience and address and resolve process or administrative issues impeding timely access to care.

  • Monitors in-house accounts to improve revenue and timely payment of claims.

  • Performs cost estimates and follow guidelines associated with pre-payment process.

  • Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by Emory Healthcare.

  • Financial Counselor III position must have knowledge of all aspects of Emory Healthcare processes from registration to billing.

  • Responsible for financially clearing patients prior to their visits by collecting payment or determining insurance eligibility.

  • Acts as a liaison between PFS and clinic operations to resolve customer inquiries related to billing and customer satisfaction in a timely matter.

  • Complete cost estimates and follow guidelines associated with pre-payment process.

  • Responsible for training new staff members, serves as department resource in absence of Supervisor and performs monthly audits for Financial Counselor II.

  • Performs all aspects of benefits verification. Provide financial counseling assistance for satellite clinics for assigned sections when required. Requires knowledge of Medicare, Medicaid and Third Party carriers and referrals and precertification procedures.

  • Maintain a knowledge base of patient financial assistance and co-pay programs available.

  • Ability to solve problems independently and must be strongly vested in team management.

  • Responsible for collaborating with physicians and members of the care delivery team to triage, coordinate and consistently manage the patient care experience.

  • Position works with patients and families to answer questions, provide emotional support and resolve issues concerning the administrative coordination of their care.

  • Administratively coordinates care for established patients and serves as the primary point of care for these patients and their families.

  • Develops and coordinates a system which organizes the flow of patients from initial appointment through completion of their care experience.

  • Perform other duties as assigned or requested.


  • High school Diploma and minimum of 5 years healthcare experience or equivalent education and experience combined.

  • Associate degree preferred.

  • Some revenue cycle experience required.

  • CPAR certification preferred. Proficient computer skills required.

  • Excellent communication skills, both verbal and written, are required.

  • Ability to provide a high level of customer service is required and ability to successfully interact with internal and external customers at all levels is required.

PHYSICAL REQUIREMENTS: 1-10 lbs 0-33% of the work day (occasionally), negligible 34-66% of the workday (frequently), negligible 67-100% of the workday (constantly). Lifting 10 lbs max, carrying of small articles such as dockets, ledgers, files, small tools, occasional standing & walking, frequent sitting, close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.

ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure, Bio-hazardous waste. chemicals/gases/fumes/vapors, communicable diseases, electrical shock, floor surfaces, hot/cold temperatures, indoor/outdoor conditions, latex, lighting patient care/handling injuries, radiation, shift work, travel may be required, use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.

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Division Emory Univ Hosp-Midtown

Campus Location Johns Creek, GA, 30097

Campus Location US-GA-Johns Creek


Job Type Regular Full-Time

Job Number 82019

Job Category Revenue Cycle & Managed Care

Schedule 8a-5p

Standard Hours 40 Hours

Emory Healthcare is an Equal Employment Opportunity employer committed to providing equal opportunity in all of its employment practices and decisions. Emory Healthcare prohibits discrimination, harassment, and retaliation in employment based on race, color, religion, national origin, sex, sexual orientation, gender identity or expression, pregnancy, age (40 and over), disability, citizenship, genetic information, service in the uniformed services, veteran status or any other classification protected by applicable federal, state, or local law.