Emory Healthcare/Emory University Supv, Patient Access Appt Ctr in Lithonia, Georgia
Work Hours: Full-time- 6:30a-7p Thursday - Saturday
Manages human and material resources in a team environment under the leadership of the Patient Access Manager & Central Administration to provide real-time supervision of appointment specialists responsible for call answering, appointment setting and messaging services according to established clinical protocols; ensuring the highest level of patient satisfaction each and every time.
Adhere to HIPAA and patient confidentiality requirements.
Bachelor's degree in business, healthcare or related field or appropriate combination of education and experience.
1 - 2 years experience in customer service and/or call centers, preferably in a healthcare setting. OR Graduation from the Operations Development Program (ODP).
Minimum requirement of 1 year of supervisory experience. Healthcare or customer service industry experience preferred.
Excellent written and oral communication skills.
Professional, caring approach, strong interpersonal and problem solving skills.
Position will require the ability to type or keyboard 55 accurate words per minute.
Must possess excellent communication skills and be able to relate to a wide variety of customers.
PHYSICAL REQUIREMENTS (Medium Max 25lbs): up to 25 lbs, 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 25 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.
ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.
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Division Hillandale Hosp Emory
Campus Location Lithonia, GA, 30058
Campus Location US-GA-Lithonia
Department HILL-Patient Access
Job Type Regular Full-Time
Job Number 67823
Job Category Business Operations
Standard Hours 36 Hours
Emory Healthcare is an Equal Employment Opportunity employer committed to providing equal opportunity in all of its employment practices and decisions. Emory Healthcare prohibits discrimination, harassment, and retaliation in employment based on race, color, religion, national origin, sex, sexual orientation, gender identity or expression, pregnancy, age (40 and over), disability, citizenship, genetic information, service in the uniformed services, veteran status or any other classification protected by applicable federal, state, or local law.
Emory Healthcare/Emory University
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