Emory Healthcare/Emory University Patient Srvcs Coord I - ESA in Smyrna, Georgia
At Emory Healthcare, we integrate science and caring to change the face of health care. Our team members are courageous individuals who are willing to challenge the status quo and help find solutions to complex problems. We’re empowered to influence change for, and with, our patients, their families, the community and each other.
As one of the leading academic medical systems, we’re eager to share what we learn with hospitals around the country, and the world. We’ve got the backing, knowledge, experience and permission to lead the way in developing new and better approaches to preventing and treating disease, and our patients get treatments years before anyone else.
We’re defining a new standard of care for humankind. Are YOU ready to join us?
This position contains technical aspects, but requires high-level customer service skills, excellent interpersonal and communication skills, and a high degree of independent decision-making.
This position also plays a key role in the charge capture and revenue cycle process.
Greets and welcomes all customers utilizing the EHC customer service model.
Participates as a key contributor to the Press Ganey patient satisfaction initiatives within the department.
Reviews all appointments prior to patients arrival for appropriateness and completeness and resolve any issues. Sorts and distributes reports daily.
Arrives patient appointments in IDX and presents appropriate paperwork to patient.
Verifies the accuracy of patient demographics and insurance information, updating IDX when applicable.
Reviews insurance eligibility and primary care provider information via online insurance verification system and/or contact insurance carrier to obtain eligibility and benefits and takes appropriate action.
Collects all payments according to guidelines and enters into IDX.
Identifies and processes case specific special billing requirements; i.e.dental or company billing. Notifies clinical staff of patient arrival status per section guidelines.
Checks out patients ensuring all TEC financial and service requirements have been fulfilled.
Enters outpatient and inpatient charges into IDX.
Schedules all walk-in or add-on appointments and prepares necessary paperwork.
Registers any new patients not pre-registered including those requiring specialized registration such as transplants, student health and occupational medicine.
Verifies and processes referrals, authorizations, and links to appointment.
Balances and closes all charge and payment batches by the end of each day.
Schedules ancillary services. Complies with all clinic and section policies and procedures.
Reviews schedules periodically throughout the day to ensure all appointment status are correct in IDX. Completes productivity reports; i.e., patient count, copay, and collection reports.
Facilitates resolution of patient concerns.
Assists with patient flow by tracking and monitoring patient wait times.
Answers and directs incoming calls according to section guidelines.
Arranges transportation for ambulatory patients.
Attends training classes and meetings as scheduled.
Prepares all source documents for imaging.
Performs other related duties as assigned or requested by any member of leadership.
Prepares encounter forms for inpatient and nursing home billing.
- High school diploma/GED and three (3) years of experience in Healthcare or customer service industry OR a Bachelors degree.
PHYSICAL REQUIREMENTS: 1-10 lbs 0-33% of the work day (occasionally), negligible 34-66% of the workday (frequently), negligible 67-100% of the workday (constantly). Lifting 10 lbs max, carrying of small articles such as dockets, ledgers, files, small tools, occasional standing & walking, frequent sitting, close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.
ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure, Bio-hazardous waste. chemicals/gases/fumes/vapors, communicable diseases, electrical shock, floor surfaces, hot/cold temperatures, indoor/outdoor conditions, latex, lighting patient care/handling injuries, radiation, shift work, travel may be required, use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.
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Division Emory Specialty Assoc
Campus Location Smyrna, GA, 30080
Campus Location US-GA-Smyrna
Department ESA Emory at Belmont
Job Type Regular Full-Time
Job Number 55958
Job Category Clerical & Administrative
Standard Hours 40 Hours
Emory Healthcare is an Equal Employment Opportunity employer committed to providing equal opportunity in all of its employment practices and decisions. Emory Healthcare prohibits discrimination, harassment, and retaliation in employment based on race, color, religion, national origin, sex, sexual orientation, gender identity or expression, pregnancy, age (40 and over), disability, citizenship, genetic information, service in the uniformed services, veteran status or any other classification protected by applicable federal, state, or local law.
Emory Healthcare/Emory University
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